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Product Support Specialist

4 weeks ago

Atlanta, Georgia, United States MSCCN Full time

Job Summary: We are seeking a skilled Product Support Specialist to join our Global Support team. As a key member of our team, you will provide world-class product support to our valued customers, leveraging your expertise in Human Capital Management (HCM) and payroll to drive exceptional customer satisfaction.

Key Responsibilities:

  • Leverage your knowledge of payroll, HR, and tax expertise to ensure timely and comprehensive resolution of customer support issues.
  • Engage in escalated customer circumstances and drive to successful resolution.
  • Attain expert-level proficiency across multiple UKG product lines.
  • Assist in product enablement efforts.
  • Model adherence to standard operating procedures and policies.

Requirements:

  • 5+ years of experience as a practitioner or software support with expert-level experience in at least one of the following domains: HCM, Payroll, HR, and/or Taxes.
  • Proven track record of problem-solving complex issues.
  • Exceptional written and verbal communication and customer service skills.
  • Ability to effectively present in group settings.
  • Thrives working in a highly collaborative team environment.

About UKG: UKG is a leading provider of workforce management and human capital management solutions. We are committed to delivering exceptional customer experiences and are seeking a skilled Product Support Specialist to join our team.