Production Support Specialist

5 days ago


Atlanta, Georgia, United States Milestone Technologies, Inc. Full time

Job Title: Systems Administrator (Production Support)

Job Summary:

The Systems Administrator (Production Support) is responsible for the facilitation of detection, triage, correction, escalation, and documentation of major and critical events. This role ensures that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.

Key Responsibilities:

  • Monitor production systems for quality and performance, addressing failures or critical issues immediately
  • Develop and maintain Knowledge (processes, procedures, troubleshooting guides, etc.) for the team
  • Collaborate with other groups to set standards and document production configurations
  • Recommend policies and procedures to support the Digital Services environment
  • Perform daily monitoring of the ticket queue, analyzing problems across multiple systems and groups
  • Improve performance and scalability within operations support environments by researching, evaluating, and recommending new technology products and services
  • Stay up-to-date with current and cutting-edge Internet operations best practices, establishing a personal professional network
  • Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements
  • Work closely with business owners on change and maintenance windows/requests

Requirements:

  • 2+ years of experience in a media or internet technology operations environment with production support experience in Linux/Unix
  • Excellent Internet application support experience within open-source platform environments
  • Deep technical expertise in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting, and concepts, and shell scripting
  • Advanced level experience and support of cloud technologies and container-based environments based on Kubernetes, Docker, and other container orchestration solutions
  • Configuration experience with commercial, open source, and SaaS-based monitoring tools (Zenoss, Nagios, Zabbix, Monit or M/Monit, Kibana, Catchpoint, Conviva, Circonus, Datadog, BigPanda, Rigor, New Relic, CloudWatch, etc.)
  • Knowledgeable in configuration management, automation, orchestration systems (e.g. Chef, Puppet, CFEngine, etc.)

Preferred Skills:

  • Demonstrable experience with one or more web/systems programming languages such as Python, PHP, Ruby, JavaScript, Perl, HTML/CSS
  • Experienced with ServiceNow, PagerDuty, Jira, and Confluence
  • Knowledgeable in video encoding and streaming concepts and technologies

Compensation and Benefits:

The estimated pay range for this position is USD $35.00/hr - $42.27/hr and is a Non-Exempt role. We offer comprehensive benefit options which vary depending on role, location, and employment type.



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