Product Support Specialist

2 days ago


Atlanta, Georgia, United States Wabtec Full time
About the Job

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. We are seeking a dedicated and personable Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio.

Key Responsibilities
  • Configure the system as appropriate to operate according to agreed customer requirements
  • Perform testing/verification of system operation and performance for configured systems
  • Work with the Services team to ensure the successful deployment of new systems
  • Support firmware, software, and configuration updates to ensure the system operates as required
  • Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office, or on-site as required
  • Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes
About You

We are looking for a talented individual who is motivated, innovative, and ready to contribute to our success. If you are passionate about driving growth and making a positive impact in a dynamic and fast-paced environment, we invite you to be part of our journey towards excellence.

Requirements
  • Experience with Linux administration, Microsoft Server, IIS, and SQL Server
  • Coding exposure to C, C++, Python, Java, HTML or similar
  • Sound knowledge of current network and communications technology
  • Ability to read and interpret electrical wiring diagrams
  • Ability to diagnose, troubleshoot, problem solve, and manage resolution to technical system issues
Desirable
  • Tertiary degree in IT, software, or computer engineering (or equivalent experience)
  • Experience in an engineering, IT, communications/networking technology, or other technical position
  • Project management/coordination experience
  • Industry experience in a mining environment or with mobile fleet equipment


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