Production Support Specialist

3 weeks ago


Atlanta, Georgia, United States Opus Technologies Full time
Job Title: Production Support Analyst

Job Summary:

Opus Consulting Solutions is seeking a highly skilled Production Support Analyst to join our team. As a key member of our technical operations team, you will be responsible for providing critical day-to-day support for our Cash and Logistics products.

Key Responsibilities:

  • Develop and maintain support utilities and applications for managing services configurations.
  • Address client/vendor/internal escalated requests for assistance.
  • Engage with implementation teams on the build-out of applications.
  • Assume critical day-to-day responsibilities, including rotating on-call support and project participation.
  • Assist and develop scripting alerts to monitor production systems.
  • Respond to and troubleshoot escalated incidents.

Requirements:

  • Bachelor's degree in Computer Science/Information Systems or equivalent.
  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development.
  • CA Server Automation experience, including CA ITCM.
  • Hands-on knowledge of writing SQL for Oracle or SQL Server.
  • Solid experience scripting in PowerShell.
  • Microsoft Desktop Services, Virtual Services.
  • Experienced in Agile and DevOps environments and cultures.

Preferred Qualifications:

  • ATM knowledge and strong knowledge of Microsoft Office Suite.
  • Knowledge of Splunk and ExtraHop.
  • Basic knowledge of Linux and Azure.

About Opus Consulting Solutions:

Opus Consulting Solutions focuses on shaping the future of payments technology. With experience building highly innovative solutions and products, we combine our deep technology proficiency with unmatched domain expertise in Payments and Fintech, enabling us to deliver unparalleled quality and value in everything we do.

We're headquartered in Alpharetta, Georgia, USA, and work with a diverse global customer base, ranging from start-ups to Fortune 500 financial leaders, all focused on digital transformation and driving innovation in payments.



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