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Large Customer Sales Director, Senior Client Partner

2 months ago

Chicago, Illinois, United States TBWA\Chiat\Day Full time
About the Role

We're seeking a seasoned sales professional to join our Large Customer Sales team as a Senior Client Partner. This role will focus on building and maintaining relationships with key pharmaceutical brands and agencies, driving revenue growth through strategic partnerships.

Key Responsibilities
  • Proactively manage and deepen relationships with existing advertising partners to drive year-over-year revenue growth.
  • Construct upfront and joint business plans with top clients to identify new opportunities and expand existing relationships.
  • Establish mutually beneficial relationships with new clients, educating them on our advertising platform and services.
  • Leverage agency and client direct relationships to identify new buyers of our advertising products.
  • Leverage data from internal and external sources to inform client strategies and pitch proposals.
  • Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service.
  • Act as an internal lead by actively volunteering in team meetings and special projects.
  • Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps.
  • Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship.
  • Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship.
  • Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform.
  • Collaborate with Account Management and Ad Operations to meet and exceed clients' marketing goals.
  • Shape our ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders.
  • Provide thought leadership and act as a company evangelist with partners and at industry events.
  • Share your industry, client, and product expertise by mentoring and training other team members.
  • Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts.
  • Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals.
Requirements
  • 12+ years of experience in digital media with at least 7+ years of experience in sales.
  • Experience owning partnerships with complex enterprise pharmaceutical organizations.
  • Proven experience managing relationships up through C-level executives at pharmaceutical clients.
  • Deep industry expertise in specific verticals, product types, and/or measurement solutions.
  • Deep existing relationships within the agency and client direct space.
  • Subject matter expertise in the social media landscape and native advertising.
  • Experience building and executing long-term account growth strategies.
  • Demonstrated top-performer achievement against sales targets.
  • Ability to lead special projects.
  • BA / BS degree or equivalent work experience.