Branch Operations Manager

4 weeks ago


Woodbridge, Virginia, United States Northfield Bank Full time

Northfield Bank is a full-service bank with a strong presence in New Jersey and New York.

We are seeking a highly skilled Branch Operations Manager to join our team.

The ideal candidate will have a proven track record of managing daily branch operations, providing exceptional customer service, and driving sales growth.

Key responsibilities include:

  • Assuming authority of daily branch operations when the Branch Manager is not present
  • Maintaining a working knowledge of all products and services to assist in answering questions from staff and customers
  • Managing staff work schedules, including breaks, paid time off, and hours worked by part-timers to ensure adequate coverage of the Business Window
  • Approving timecards for branch employees
  • Cross-training in all positions within the branch and performing any operations duties as needed

The successful candidate will be a strong communicator with excellent leadership skills and the ability to motivate staff to achieve sales goals.

They will also be responsible for:

  • Running reports and identifying existing customers who may have a financial need for new or additional products or services
  • Proactively contacting customers to discuss product/service options to meet their needs
  • Cultivating relationships with potential new customers through networking, strong customer service, and solid product knowledge

The Branch Operations Manager will work closely with the Branch Manager to ensure daily branch operations are being conducted in accordance with all applicable laws, regulations, and guidelines.

They will also be responsible for:

  • Monitoring customer transactions and completing daily proofing of all branch-related areas
  • Reviewing daily reports of customer activity and completing any paperwork as required for Compliance and Bank Secrecy Act (BSA) purposes
  • Ensuring dual control procedures are enforced at all times

The ideal candidate will have a two-year college degree or 5+ years of banking experience, including supervisory experience.

They will also possess excellent communication skills, solid computer skills, and strong sales skills with the ability to effectively develop business.

Northfield Bank is an Equal Employment Opportunity Employer M/F/Disability/Protected Veteran.


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