Field Service Manager

1 week ago


Woodbridge, Virginia, United States Quench USA Full time
About the Role

Quench USA is seeking a highly skilled Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of Field Service Technicians and ensuring timely and exceptional service is deployed to all our customers in their region.

Key Responsibilities
  • Effective execution of all proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
  • Provide continued technical training for all Field Service Technicians under their purview.
  • Maintain and manage inventory at the branch level, including accurate data entry into perpetual inventory system.
  • Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.
  • Analyze service data to identify trends and areas of improvement.
  • Ensure all field service operations are conducted in accordance with health and safety policies & regulations.
  • Manage staffing levels and needs for their given region, including but not limited to, employee relations, hiring, & onboarding.
  • Collaborate with peers and other managers, as part of the leadership team, to ensure the success of all cross-functional initiatives.
  • Accountable for the achievement of KPIs and productivity goals set for their team.
  • Support the Director of FS & SC on various FS & SC initiatives.
What you need to be successful
  • Bachelor's degree in business management, or equivalent experience in operations, logistics, warehouse management.
  • 2-4 years of progressive experience overseeing a field operations team required.
  • Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
  • Strong leadership and team management skills required.
  • Valid driver's license in good standing.
  • Forklift Certified preferred.
  • Experience with Microsoft Office Suite with intermediate to advance knowledge in excel.
Additional Information
  • Applicants must be legally authorized to work permanently in the country of posting.
  • Final candidate must successfully complete a criminal background check.


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