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Service Desk Coordinator

2 months ago

Las Vegas, Nevada, United States Paul Mitchell Schools Full time
Job Description

Paul Mitchell The School Las Vegas is seeking a Full-Time qualified Service Desk Coordinator to join our team.

Job Summary

The Service Desk Coordinator is a professional with sales and customer service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills.

Key Responsibilities

  • Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
  • Act as a guest service mentor to the Future Professionals.
  • Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Requirements

  • Successful previous customer service experience.
  • Experience with sales.
  • Self-motivated to set, meet, and exceed goals.
  • Positive and effective communication skills.
  • Customer service resolution skills.
  • Teamwork skills.
  • Beauty product sales experience.
  • Skills in supervision, documentation, and return on investment.
  • Solid work history with verifiable references.
  • Passion for the beauty industry.
  • Honesty and professionalism.
  • Previous cash management and balancing cash drawers.
  • Experience in handling high volume phone calls.
  • Experience with Meevo booking system is a bonus.

Company Culture

Paul Mitchell The School Las Vegas is an equal opportunity employer.

Non-Discrimination Policy

The School does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations.

Campus Security Policy

The School's Campus Crime and Security Report includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees.