Front Desk Receptionist
4 weeks ago
The Front Desk Receptionist at Encompass Health Corp. plays a vital role in maintaining internal and external communications of the hospital and community. This includes operating the telephone switchboard and front desk reception, as well as supporting other hospital departments with clerical or general office-related responsibilities as directed.
Key Responsibilities:
- Operate the telephone switchboard and front desk reception
- Support other hospital departments with clerical or general office-related responsibilities
- Maintain accurate records and data
- Provide excellent customer service to patients, visitors, and staff
Requirements:
- High school diploma or equivalent preferred
- Working knowledge of switchboard equipment preferred
- Ability to use computer systems and complete data entry assignments preferred
- 10-key data entry method preferred
Physical Requirements:
- Good visual acuity and ability to communicate
- Ability to lift a minimum of 10 pounds and ability push/pull a minimum of 10 pounds
- Ability to withstand prolonged sitting
Compliance:
- Adheres to the company's Standards of Business Conduct
- Maintains current licensure and/or certifications, if applicable
Skills and Abilities:
- Ability to speak, read, write, and communicate effectively
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
- Ability to work independently without supervision
Environmental Conditions:
- Indoor, temperature-controlled, smoke-free environment
- Occasional outdoor exposure
- Exposure or potential exposure to blood and body fluids may be required
- Handicapped accessible
- May work under stressful circumstances at times
Proficiency or Productivity Standards:
- Meets established attendance standards
- Adheres to hospital/department dress code including wearing ID badge
- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines
- May be required to work on religious and/or legal holidays on scheduled days/shifts
- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster
- May be required to stay after workday to assist after a disaster situation until relief arrives
- May be required to perform other duties as assigned by supervisor
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