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Front Office Coordinator

2 months ago

Odessa, Texas, United States SWHM Southwest Hospitality Management Inc. Full time
Guest Service Representative Overview:

As a Guest Service Representative, you will play a crucial role in ensuring a pleasant experience for our guests at SWHM Southwest Hospitality Management Inc. Your responsibilities will include:

  • Welcoming Guests: Warmly greet, register, and allocate rooms to visitors.
  • Providing Information: Respond to questions regarding hotel amenities and nearby attractions.
  • Managing Records: Maintain accurate records of room availability and guest accounts.
  • Processing Payments: Calculate bills and manage guest transactions effectively.
  • Handling Correspondence: Date-stamp and organize incoming mail and messages.
  • Enforcing Policies: Uphold hotel credit policies and manage cash transactions.
  • Initiating Engagement: Take the initiative to warmly greet guests upon arrival.
  • Supervisory Support: May assist in overseeing other staff members.
  • Reservation Management: Facilitate bookings and accommodate special requests from guests.
  • Additional Responsibilities: Perform other duties as assigned by management.
Qualifications:
  • A high school diploma or equivalent is required.
  • At least 3 months of experience in the hospitality or customer service sector.