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Customer Service Representative
2 months ago
As a Retail Service Specialist, you will excel in a dynamic sales and service atmosphere.
We offer comprehensive training on a variety of AAA products and services, empowering you to engage with members confidently.
This training is designed to help you achieve both individual and team goals in cross-selling and upselling.Moreover, you will have the chance to progress with skill-based pay increases, quarterly bonuses, and opportunities for career advancement (90% of our management team has been promoted from within). This role is an exciting entry-level opportunity within our branch network, perfect for individuals who thrive in a collaborative environment while assisting AAA members.
Key Responsibilities:
Fulfill member requests, which may include:
- Taking passport photos
- Planning road trips
- Distributing maps and travel guides
- Performing cashiering duties
- Providing additional services for members
Qualifications:
- Experience in retail sales, banking, or a similar customer service/sales environment
- Proven track record of exceeding assigned sales or service quality objectives
- Willingness to work overtime, including Saturdays
- Basic proficiency in Microsoft Office
- Ability to travel locally as needed
- High school diploma or GED
- Successful completion of background check and drug screening
Benefits:
- Comprehensive health coverage including medical, dental, and vision
- 401(K) savings plan with company match and pension
- Tuition assistance programs
- Paid time off for community volunteer initiatives
- Wellness programs
- Employee discounts on membership, insurance, travel, entertainment, and more
AAA Northern New England is part of the largest federation of AAA clubs in the nation, employing 14,000 individuals across 21 states to serve 17 million members. Our strength lies in our diverse workforce. By uniting and supporting various cultures, backgrounds, and strengths, we create a team capable of delivering exceptional, lifetime service to our members. Embracing our diversity is key to our success.
Through the dedication of our employees, we proudly provide legendary service and valuable products that offer our members peace of mind.
AAA is an Equal Opportunity Employer.