Central Office Protection Specialist

6 days ago

Chicago, Illinois, United States Chicago Public Schools Full time
Job Summary

The Central Office Security Officer plays a critical role in ensuring the safety and security of the Chicago Public Schools' Central Office. This position is responsible for monitoring access to the building, addressing incidents, and escalating them as necessary.

Key Responsibilities
  • Access Control Management: Manage access control of personnel and visitors into CPS Office Buildings, utilizing access control systems and security screening apparatus to ensure the safety of the building and visitors.
  • Customer Service: Maintain the highest levels of professionalism and customer service to employees, vendors, and guests by greeting customers in a friendly and courteous manner.
  • Compliance and Accountability: Positively influence the organization's stability and reputation by complying with legal requirements, Board policies, CPS Office of Safety and Security Accountability standards, and departmental posted orders and best practices.
  • Environmental Safety: Maintain a safe environment by monitoring and setting building and equipment controls, securing premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points.
  • Equipment Maintenance: Complete preventive maintenance requirements to ensure equipment functionality following manufacturer's instructions, troubleshoot equipment malfunctions, and request repairs as necessary.
  • Incident Reporting: Inform violators of policy and procedures, alert appropriate supervisor/authorities of trespassers, report unusual activity or suspicions of safety issues to the Security Supervisor or administration in a timely fashion, and document incidents in a timely manner, capturing details and participants' data.
  • Emergency Response: Direct personnel and visitors in cases of emergency.
  • Facility Maintenance: Maintain the cleanliness of the front desk and surrounding area.
  • Event Management: Maintain and control the lobby during large events, various meetings, and functions to ensure a smooth flow of guests without interrupting normal business functions and the safety of visitors and staff.
  • Professional Development: Participate in professional development training to increase knowledge and skills.
Requirements
  • Education: High school diploma or GED equivalent; Bachelor's degree from an accredited college or university preferred.
  • Experience: A minimum of two (2) years of highly successful related security experience; experience with technology systems including Google applications, Verify, and surveillance monitoring systems such as Genetec, Rapid Eye, & CCTV.
  • Knowledge, Skills, and Abilities: Basic knowledge of school business processes (i.e., Verify Door Swipe Module) and methods of providing site security and safety; proficiency with MS Office and Excel, Google applications, and surveillance monitoring software; ability to thrive and multi-task in a fast-paced environment; possess sound judgment and knowledge of ethical practices; problem-solving skills; ability to make decisions and execute them, especially in emergency situations; ability to follow written and oral instructions; ability to take accountability for mistakes and learn from them, while consistently following up with analysis and corrective action; strong oral communication skills, human relations, and interpersonal skills; team-oriented; effective communication skills, including oral and listening skills; ability to communicate in a clear, concise, and friendly manner, whether communicating directions or instructions to leave the premises, consistently displaying good eye contact and an open posture; demonstrate dependability, politeness, genuine interest, and concern, tact, discretion, impartiality, calmness, patience, and helpfulness with visitors and/or Central Office staff; demonstrate impeccable attendance and punctuality; possess superior customer service skills.

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