Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Treasury Management Customer Service Representative to join our team at OpTech. As a key member of our customer support team, you will be responsible for delivering exceptional service to our business clients who utilize Treasury Management Services.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via phone, email, and internal chat, resolving a wide range of customer inquiries and issues related to Treasury Management products and services.
- Technical Troubleshooting: Utilize your technical expertise to troubleshoot and resolve complex technical issues related to Treasury Management products and services, including ACH payments, wire transfers, system lockouts, and file uploads.
- Customer Interaction: Manage incoming calls from over 12,000 Treasury Management customers, providing guidance on navigating the system, resolving issues, and answering product-related questions.
- High-Level Communication: Demonstrate excellent written and verbal communication skills to effectively interact with national and international clients, including those in Canada, Mexico, Asia, and other global markets.
- Product Knowledge: Respond to inquiries related to sophisticated Treasury Management products and services, including the Comerica portal, mainframe/internet transmissions, and related software/hardware.
- Customer Training: Provide basic training to customers on product functionality, new services, and features, ensuring they are fully equipped to use their Treasury Management tools effectively.
- Fraud Prevention: Recognize and escalate potential fraud or high-risk situations, adhering to strict customer identity verification procedures.
- Cross-Selling: Identify opportunities for cross-selling or up-selling products and services, contributing to the company's revenue stream.
- Account Management: Participate in balancing general ledger accounts, understanding debits and credits, and managing other financial tasks.
- Project Participation: Engage in projects such as outbound calling campaigns, system migrations, and operational improvements.
- Functional and Analytical Skills: Possess strong technical learning ability, problem-solving skills, and a drive for results.
- Customer-Centricity: Maintain a focus on delivering exceptional customer service at all times.
- Multi-Tasking: Efficiently manage multiple tasks and customer requests in a fast-paced environment.
- Team Collaboration: Work closely with team members to ensure a seamless and positive customer experience.
- Education: High School Diploma or equivalent (GED) required.
- Experience:
- 4 years of customer service experience.
- 3 years of experience in retail, financial sales, or call/contact center environments.
- 4 years of experience with Microsoft Outlook, data entry, and internet search.
- Technology Proficiency: Must be technology-savvy with the ability to troubleshoot and resolve issues related to sophisticated Treasury Management products and services.
- Comprehensive Health Coverage: Enjoy health and dental benefits starting on your very first day of employment, ensuring your well-being from the get-go.
- Professional Development: Take advantage of our extensive training programs and growth opportunities designed to elevate your skills and advance your career.
- Financial Security: Benefit from our competitive pay and 401K plan, allowing you to plan for your future with confidence.
- Supportive Work Environment: Work in a culture that prioritizes collaboration, innovation, and the well-being of its employees.
-
Customer Service Representative
9 hours ago
Farmington, Michigan, United States Public Storage Full timeJob DescriptionAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our storage facilities.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and...
-
Customer Service Representative
16 hours ago
Farmington, Michigan, United States Thornton & Grooms Inc Full timeAbout the PositionWe are seeking a highly skilled and empathetic Customer Service Representative to join our dynamic team at Thornton & Grooms Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving issues, and providing solutions that meet their needs.Key ResponsibilitiesHandle...
-
Customer Service Representative
6 days ago
Farmington, Michigan, United States Bazco Full timeJob SummaryBazco is seeking a highly motivated and customer-focused Cashier/Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Greet...
-
Customer Service Representative
2 weeks ago
Farmington, Michigan, United States Chick-fil-A Full timeJob SummaryAt Chick-fil-A, we're looking for friendly and enthusiastic individuals to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing an exceptional dining experience for our guests. This includes taking orders, serving food, and ensuring that every guest leaves with a...
-
Customer Service Representative
4 days ago
Farmington, Michigan, United States Meijer Full timeAs a family-owned company, Meijer is dedicated to serving people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Consider taking your career to the next level and making a positive impact on our customers.Meijer RewardsWeekly payScheduling...
-
Customer Service Representative
2 weeks ago
Farmington, Michigan, United States Horizon Credit Union Full timeJob Summary:Horizon Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, promoting credit union products and services, and assisting with teller transactions.Responsibilities:Member Service: Provide...
-
Senior Customer Service Representative
2 weeks ago
Farmington, Michigan, United States APL Logistics Full timeJob Title: Senior Customer Service RepresentativeOverview:This role serves as the primary operations liaison for our client, APL Logistics, and is designed to ensure effective management of customer expectations. The Senior Customer Service Representative possesses advanced skills that exceed those of entry-level coordinators and is responsible for...
-
Customer Service Representative
5 days ago
Farmington Hills, Michigan, United States Morris Ford Full time**Job Summary:**The Body Shop Customer Service Representative at Morris Ford is a full-time, hourly position in the automotive industry. This role is responsible for providing exceptional customer service to clients who come in for body work on their vehicles.**Key Responsibilities:**Greet customers and assist with the check-in process for vehicle...
-
Customer Service Representative
5 days ago
Farmington Hills, Michigan, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and contributing to the success of our storage facilities.Key...
-
Customer Service Representative
7 hours ago
Farmington Hills, Michigan, United States Greenpath Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at GreenPath Financial Wellness. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, answering their financial and credit-related questions, and helping them navigate our...
-
Customer Service Representative
1 week ago
Farmington, Michigan, United States Susan Terhune - State Farm Agent Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Executive Assistant at Susan Terhune Agency. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesEstablish and Maintain Customer...
-
Customer Service Representative
2 weeks ago
Farmington, Michigan, United States New York Life Insurance Company Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Advocate to join our team at New York Life Insurance Company. As a key member of our Group Benefit Solutions team, you will play a critical role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide guidance and administrative services to...
-
Customer Service Representative
4 days ago
Farmington, Michigan, United States Susan Terhune - State Farm Agent Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Executive Assistant at Susan Terhune Agency. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesEstablish and Maintain Customer...
-
Customer Service Representative
7 days ago
Farmington, Michigan, United States Dunham's Full timeJob Summary:We are seeking a highly motivated and enthusiastic individual to join our team as a Cashier at Dunham's Sports. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our...
-
Customer Service Representative
2 weeks ago
Farmington, Michigan, United States Dunham's Full timeJoin the Team at Dunham's SportsWe are seeking passionate individuals who have a strong interest in sporting goods and a commitment to customer satisfaction.Key Responsibilities:Deliver exceptional customer service to enhance the shopping experience.Manage the cash register efficiently and accurately.Assist customers via phone inquiries and provide necessary...
-
Customer Service Representative
1 week ago
Farmington, Michigan, United States Spectrum Health System Full timeJob Summary:Spectrum Health System is seeking a highly skilled and detail-oriented individual to fill the role of Cashier. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our patrons.Key Responsibilities:Customer Service: Greet and assist customers in a friendly...
-
Customer Service Ambassador
5 days ago
Farmington, Michigan, United States Thornton & Grooms Inc Full timeAbout the RoleThornton & Grooms Inc is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide top-notch customer service to...
-
Customer Service Representative
5 days ago
Farmington Hills, Michigan, United States The Auto Club Group Full timeAbout The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.Job SummaryWe are...
-
Customer Service Representative
1 week ago
Farmington, Michigan, United States Upshift Full timeUpshift is seeking a Guest Service Associate for flexible work opportunities.Choose your own shifts and locations to work. Design your schedule - whether you prefer to work frequently or occasionally, the choice is yours.This position is open to individuals of all experience levels.Applying is straightforward - no need for resumes or interviews.Upshift is an...
-
Customer Service Representative
2 weeks ago
Farmington, Michigan, United States Upshift Full timeUpshift is seeking a Guest Service Associate for flexible work opportunities.Choose your own hours and locations to work, allowing you to create a schedule that fits your lifestyle.This position is open to individuals of all experience levels.Applying is straightforward—no resumes or interviews required.Upshift is an innovative mobile platform that...