Virtual Customer Support Representative

2 weeks ago


Bluefield, West Virginia, United States Bill Cole Automall of Bluefield Full time
Job Overview

Position: Online Customer Service Specialist
Company: Bill Cole Automall of Bluefield

Role Summary:
As an Online Customer Service Specialist, you will play a crucial role in providing exceptional service to our customers through various digital channels. Your primary responsibility will be to manage and respond to inquiries from potential customers in a timely and professional manner.

Key Responsibilities:

  • Manage all incoming inquiries via internet, email, chat, and phone.
  • Respond to customer queries promptly and professionally.
  • Assist clients in selecting the right vehicle based on their needs.
  • Understand customer behavior online and facilitate appointments for vehicle demonstrations.
  • Guide customers to relevant product information resources available online.
  • Monitor and respond to emails regularly to ensure immediate assistance.
  • Forward inquiries to appropriate sales personnel and departments efficiently.
  • Collaborate with Sales and Management teams to enhance customer satisfaction throughout the dealership experience.

Qualifications:

  • Excellent verbal and written communication skills are essential.
  • Availability to work flexible hours, including weekends.
  • Strong attendance record is crucial for this role.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Effective time management and multitasking abilities are required.
  • Self-motivated with a focus on achieving sales targets.
  • Ability to pass pre-employment screenings, including background checks and drug tests.


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