Patient Service Specialist

4 weeks ago


Worcester, Massachusetts, United States Optum Full time

Optum Career Opportunity

We are seeking a skilled and detail-oriented Patient Service Specialist to join our team at Optum. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services.

Key Responsibilities:

  • Obtain accurate and updated patient information, including name, address, and insurance details
  • Perform insurance verification and obtain patient signatures for required documents
  • Upload patient identification and insurance cards
  • File and maintain medical records, ensuring accuracy and confidentiality
  • Correct registration work queue errors and confirm appointments
  • Provide excellent customer service, answering phone calls promptly and courteously
  • Perform referral documentation and work in the claims edit work queue to correct registration errors
  • Adhere to Optum's policies and procedures, maintaining patient confidentiality and HIPAA compliance
  • Work collaboratively with healthcare providers and other team members to achieve team goals
  • Stay up-to-date on current medical requirements and best practices

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision insurance
  • A comprehensive 401(k) savings plan and employee stock purchase plan
  • Education reimbursement and employee discounts
  • A supportive and inclusive work environment, with opportunities for professional growth and development

Requirements:

  • High school diploma or equivalent required; 1+ year of customer service or healthcare experience preferred
  • Intermediate level of computer proficiency, including MS Word, Excel, and Outlook
  • Knowledge of Epic EMR software a plus

Why Choose Optum?

At Optum, we are committed to delivering exceptional patient care and improving health outcomes. Our team is dedicated to creating a supportive and inclusive work environment, where you can grow and develop your skills. Join us in our mission to make a difference in the lives of our patients and communities.



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