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Guest Room Quality Supervisor

2 months ago

Pittsburgh, Pennsylvania, United States Aimbridge Hospitality Full time

Job Overview

$16.00/HR

The Housekeeping Supervisor plays a crucial role in managing and coordinating housekeeping operations within designated areas. This position involves inspecting guest accommodations to ensure they meet established cleanliness standards, assisting Room Attendants as necessary, and providing essential training. The Supervisor will also assume the responsibilities of the Housekeeping Manager during their absence.

Key Responsibilities

Qualifications:

  • Minimum of 2 to 3 years of progressive experience in hospitality or a related field is required.
  • High School diploma or equivalent is mandatory.
  • Relevant college coursework is advantageous.
  • Previous supervisory experience is preferred.

Core Duties:

  • Engage with guests and team members in a welcoming, service-oriented manner.
  • Maintain consistent attendance in line with Aimbridge Hospitality standards, adapting to the hotel’s scheduling needs.
  • Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag while on duty.
  • Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Conduct daily inspections of staff performance within assigned sections to ensure compliance with standards and productivity levels.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and communicate their status to the Front Office.
  • Oversee the organized closing of floors at the end of the day, ensuring Room Attendants' carts are clean and stocked with linens.
  • Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office punctually.
  • Manage key control systems effectively.
  • Supervise all Laundry and Housekeeping staff, holding them accountable for their performance.
  • Document instances of poor performance, misconduct, excessive absenteeism, tardiness, and improper attire.
  • Handle 'Lost and Found' items according to established protocols.
  • Familiarize yourself with all Aimbridge Hospitality policies and House Rules.
  • Ensure that team members are consistently attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
  • Maintain the overall appearance, cleanliness, and orderliness of the staff area.
  • Carry an active pager/radio to stay in contact with the Front Office and/or Engineering throughout the shift.
  • Oversee the daily distribution of duties, ensuring each Room Attendant and House Attendant has a clear work assignment.
  • Monitor the cleanliness and organization of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Report daily on the status of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager.
  • Initiate work orders for repairs and maintenance related to doors, plumbing, heating/air conditioning, electrical equipment, furniture, carpets, drapes, etc., and follow through until completion.
  • Ensure proper and effective training of Room Attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets at the end of each shift.
  • Participate in meetings as required by Management.
  • Ensure the completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all VIP guests and special requests.
  • Perform any additional duties as assigned by Management.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, with a diverse portfolio that includes over 1,550 hotels across all 50 states and 22 countries. Our commitment to exceptional service and results drives our culture, inspiring our associates to excel. Join us and explore a world of opportunities.

Benefits

Upon completion of an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

EEO Statement

Aimbridge Hospitality is an equal opportunity employer, providing equal employment opportunities to all employees and applicants, and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.