Restaurant Operations Manager

4 weeks ago


Suwanee, Georgia, United States Sonic Full time

Job Summary:

The General Manager at SONIC is a leadership role that requires a strong passion for delivering exceptional customer experiences and a commitment to developing a high-performing team. As a General Manager, you will be responsible for leading a team of employees to ensure that food is delivered in a clean, safe, and efficient manner, while also providing an excellent experience for our customers.

Key Responsibilities:

  • Manage, train, and coach Crew/Team members, Carhops, and Skating Carhops to ensure they have the skills and knowledge needed to succeed in their roles.
  • Direct and assign drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
  • Adhere to and monitor employee compliance of the drive-in employee handbook, policies, and practices.
  • Perform restaurant opening and/or closing duties, including preparing employee work schedules and monitoring and making adjustments to restaurant staffing levels.
  • Monitor and maintain restaurant inventory levels, placing orders for food, paper, and other supplies within cost control procedures.
  • Complete and maintain all drive-in restaurant employment-related records and payroll records.
  • Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
  • Immediately and respectfully resolve guest requests, reporting guest complaints to immediate supervisor and assisting in resolving such complaints.
  • Interview and hire restaurant crew and management team members to achieve proper staffing levels.
  • Prepare all necessary operational reports, developing appropriate action plans to resolve unfavorable financial and/or sales trends.
  • Develop and implement a marketing plan.

Requirements:

  • High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred.
  • Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
  • Required to work a minimum 5-day workweek with 4 closing shifts (or 4-day workweek guaranteed) including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Willingness to abide by the appearance, uniform, and hygiene standards at SONIC.

About SONIC:

SONIC is a leader in the quick-service restaurant industry, known for its classic cars and vintage threads. However, the SONIC experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' – you get the picture. It's downright sensational. All that's missing is you, so apply today



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