Restaurant Operations Manager
4 weeks ago
Job Summary:
The General Manager at SONIC is a leadership role that requires a strong passion for delivering exceptional customer experiences and a commitment to developing a high-performing team. As a General Manager, you will be responsible for leading a team of employees to ensure that food is delivered in a clean, safe, and efficient manner, while also providing an excellent experience for our customers.
Key Responsibilities:
- Manage, train, and coach Crew/Team members, Carhops, and Skating Carhops to ensure they have the skills and knowledge needed to succeed in their roles.
- Direct and assign drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
- Adhere to and monitor employee compliance of the drive-in employee handbook, policies, and practices.
- Perform restaurant opening and/or closing duties, including preparing employee work schedules and monitoring and making adjustments to restaurant staffing levels.
- Monitor and maintain restaurant inventory levels, placing orders for food, paper, and other supplies within cost control procedures.
- Complete and maintain all drive-in restaurant employment-related records and payroll records.
- Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
- Immediately and respectfully resolve guest requests, reporting guest complaints to immediate supervisor and assisting in resolving such complaints.
- Interview and hire restaurant crew and management team members to achieve proper staffing levels.
- Prepare all necessary operational reports, developing appropriate action plans to resolve unfavorable financial and/or sales trends.
- Develop and implement a marketing plan.
Requirements:
- High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred.
- Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
- Required to work a minimum 5-day workweek with 4 closing shifts (or 4-day workweek guaranteed) including irregular hours, nights, weekends, and holidays.
- Knowledge of recruiting, interviewing, and selection practices.
- Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
- Leadership and supervisory practices and skills; effective verbal and written communication skills.
- Basic accounting and computer skills.
- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
- Problem-solving, decision-making, and conflict-resolution skills.
- Willingness to abide by the appearance, uniform, and hygiene standards at SONIC.
About SONIC:
SONIC is a leader in the quick-service restaurant industry, known for its classic cars and vintage threads. However, the SONIC experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' – you get the picture. It's downright sensational. All that's missing is you, so apply today
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