Client Success Strategist, Autodesk Construction Solutions

2 weeks ago

Little Ferry, New Jersey, United States Autodesk Full time
Job Requisition ID: 24WD78352
Position Overview

As a Client Success Strategist within the Autodesk Construction Solutions (ACS) team, your primary focus will be on retaining and expanding our clientele in the construction sector.

In this role, you will be pivotal in promoting the adoption of our cloud-based solutions and ensuring that our clients achieve their desired outcomes, which is essential for fostering enduring relationships and driving revenue growth for ACS.

Reporting to the Area Manager of Customer Success, you will act as a strategic partner to your assigned clients, ensuring their objectives are met effectively.

Your responsibilities will include being the key driver for product adoption, expanding your network within client organizations to identify and establish repeatable adoption strategies by gathering product data, client feedback, and analyzing patterns from successful engagements.

Utilizing these strategies, you will facilitate the success of your clients and collaborate on goals and progress during Executive Business Reviews.

Additionally, you will represent the voice of the client in discussions regarding product roadmaps and the strategic vision for our construction business.

This position is remote and can be based anywhere in the USA or Canada, ideally near an airport due to travel requirements.

Responsibilities
  • Onboard new construction clients with an emphasis on accelerating their time to value and assisting them in achieving positive outcomes.
  • Identify opportunities to enhance solution adoption and recommend best practices to improve post-purchase engagement.
  • Exceed target goals by maintaining a high customer retention rate, collaborating with sales teams to ensure renewals, and identifying opportunities for expansion.
  • Conduct regular check-in calls, executive business reviews, webinars, and mentoring sessions with clients.
  • Monitor account health to identify potential churn risks and implement proactive measures to mitigate them.
  • Encourage and promote the use of the Autodesk Construction Cloud (ACC).
  • Develop a trusted advisor relationship with clients and advocate for their needs within the Autodesk Construction Solutions (ACS) team.
  • Propose and establish processes that facilitate organizational growth.
  • Lead the transformation of processes and best practices as part of a dynamic and evolving team.
  • Act as an ambassador for EBCS, identifying industry best practices and relevant forums to enhance awareness of EBCS services.
Minimum Qualifications
  • At least 3 years of experience in a customer-facing, B2B role.
  • 4 Year Degree or equivalent experience.
  • Experience in Customer Success, Account Management, or a client-facing role.
  • Ability to travel up to 35%.
  • Experience conducting discovery discussions with a deep understanding of the construction industry.
  • Proficient in managing multiple tasks, setting priorities, and meeting deadlines.
  • Advanced knowledge of AEC workflows and familiarity with BIM solutions focused on construction.
  • Previous experience in the construction industry (e.g., Project Manager, VDC Manager, Superintendent, Project Engineer).

  • Financial Planning Analyst, Autodesk Construction

    2 weeks ago

    Little Ferry, New Jersey, United States Autodesk Full time

    Job Requisition ID: 24WD76904Position OverviewWe are looking for a driven and experienced Senior Financial Analyst to become a key member of the Autodesk Construction Solutions (ACS) Sales Finance team. In this role, you will take ownership of the sales forecasting process and deliver insightful analyses that support strategic decision-making across the...

  • Customer Engagement Manager, Construction Sector

    2 weeks ago

    Little Ferry, New Jersey, United States Autodesk Full time

    Job Requisition ID: 24WD78352Position OverviewAs a Client Success Strategist within the Autodesk Construction Solutions (ACS) team, your primary focus will be on retaining and enhancing relationships with our construction clientele. In the Customer Success division, we recognize that fostering the adoption of our cloud-based solutions and meeting our...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Harmonic Full time

    Client Success StrategistHarmonic stands at the forefront of software-driven cable access solutions. We have transformed cable access networking with the industry's pioneering virtualized cable access solution, empowering cable operators to deliver gigabit internet services more adaptively and efficiently to consumers' homes and mobile devices. Role...

  • Lead Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Rocket Software Full time

    Company Overview:At Rocket Software, we are passionate about empowering our clients to achieve their goals through innovative solutions and exceptional service.Position Summary:The Lead Client Success Strategist is a seasoned professional within the Client Success team, embodying the core values of Rocket Software in every interaction.This role involves...

  • Lead Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States EnergyHub Full time

    About EnergyHub:EnergyHub is at the forefront of creating a sustainable energy landscape. We enable utilities and their customers to transition towards a cleaner, distributed energy future. Our innovative solutions allow consumers to transform their smart devices, such as thermostats, electric vehicles, and batteries, into virtual power plants that enhance...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States NetWrix Full time

    Requisition #1568, Customer Success ManagerAbout Netwrix:Netwrix is a leading technology firm with a robust team of over 900 professionals dedicated to enhancing data security. Our solutions are designed to safeguard critical business information and personal data from cyber threats and breaches.With more than 15 years of industry experience, we continue to...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full time

    Are you prepared to become part of a forward-thinking and energetic organization that is transforming the educational landscape? Varsity Tutors, a Nerdy Company, is currently in search of a dedicated and enthusiastic Customer Success Manager to champion our mission of empowering learners and enhancing the educational journey. In the role of Customer Success...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States ForeScout Technologies Full time

    About UsAt Forescout Technologies, we envision a secure and compliant future for every cyber asset.As a global leader in cybersecurity, we specialize in identifying, protecting, and ensuring compliance for all cyber assets, including IT, IoT, IoMT, and OT. For over two decades, we have been the trusted partner for Fortune 100 organizations and government...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full time

    Are you eager to contribute to a forward-thinking and vibrant organization that is transforming the educational landscape? Varsity Tutors, a Nerdy Company, is on the lookout for a dedicated and enthusiastic Customer Success Manager to champion our mission of empowering learners and enhancing the educational journey. In the role of Customer Success Manager,...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States ForeScout Technologies Full time

    About UsAt Forescout Technologies, we envision a future where every cyber asset is visible, secure, and compliant. As a global leader in cybersecurity, we specialize in identifying, protecting, and ensuring compliance for all cyber assets, whether managed or unmanaged, across IT, IoT, IoMT, and OT environments.For over two decades, we have been the trusted...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States ForeScout Technologies Full time

    About UsAt Forescout Technologies, we aspire to create a secure and compliant environment for every cyber asset.As a recognized leader in cybersecurity, we are dedicated to identifying, protecting, and ensuring compliance for all cyber assets, whether managed or unmanaged, across IT, IoT, IoMT, and OT.For over two decades, we have been the trusted partner...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Philips Full time

    Position Title: Customer Success ManagerPosition Overview:The Customer Success Manager is responsible for implementing innovative strategies and customer success initiatives that enhance customer insights, adapt to evolving customer needs, create new opportunities, and provide exceptional customer experiences.This role guarantees comprehensive management of...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Workiva Full time

    OverviewAt Workiva, our Customer Success Managers (CSMs) play a vital role in our client-facing operations. The CSM acts as the main liaison for clients, overseeing the complete customer journey by emphasizing business results and uncovering growth opportunities within their assigned accounts after the sale. Your key objective as a CSM will be to enhance our...

  • Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Swooped Full time

    About Our ClientSwooped is dedicated to transforming healthcare by empowering independent practices to deliver modernized care to patients everywhere. Our mission is rooted in compassion and humanity.Core ValuesCustomer-Centric ApproachSimplicity in SolutionsEntrepreneurial SpiritCollaboration for SuccessCelebration of AchievementsPosition OverviewAs a...

  • Senior Customer Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States EnergyHub Full time

    About EnergyHub: EnergyHub is at the forefront of the smart energy revolution, empowering utilities and their customers to build a sustainable energy future. Our innovative platform enables consumers to transform their smart devices into virtual power plants, enhancing grid stability and promoting the use of renewable energy sources.Role Overview: As a...

  • Lead Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States Talentify Full time

    Industry Focus: Health and Wellness SolutionsWhy Explore This Career OpportunityAttractive compensation package up to $120,000Pathway for professional development and advancement within the organizationFlexibility to work remotely from anywhere in the USAEncouraging and cooperative workplace cultureOpportunity to contribute positively to employee health and...

  • Client Success Program Manager

    2 weeks ago

    Little Ferry, New Jersey, United States LaunchDarkly Full time

    About The Role:As a Customer Success Strategist, you will spearhead our commitment to improving client interactions, fostering enduring partnerships, and integrating LaunchDarkly seamlessly into their operations. You will work alongside clients to tackle technical obstacles, align LaunchDarkly with their objectives, and formulate customized Success Plans....

  • Senior Client Success Strategist

    2 weeks ago

    Little Ferry, New Jersey, United States CloudBees Full time

    About CloudBeesCloudBees is at the forefront of the continuous economy, delivering the world's premier end-to-end continuous software delivery management system (SDM). For countless developers and product teams driving innovation across businesses of all sizes, SDM enhances continuous integration (CI) and continuous delivery (CD), enabling all functions and...

  • Client Success Strategist, Unified Communications

    7 days ago

    Little Ferry, New Jersey, United States Microsoft Corporation Full time

    Overview:As part of the Customer Success Unit, we play a pivotal role in the success of Microsoft's America's Sales Enablement & Operations (SE&O) team, which is essential in translating Microsoft's Commercial Strategy and driving operational excellence.Role Summary:We are seeking a Customer Success Manager specializing in Converged Communications. In this...

  • Client Success Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States Velocity, A Managed Solutions Company Full time

    Position Overview:Velocity is on the lookout for a skilled and enthusiastic customer service expert dedicated to delivering exceptional service to our clientele. This role operates in a dynamic and collaborative team setting.Key Responsibilities: - Cultivate and sustain robust relationships with our clients and business partners. - Prioritize effectively,...