Table Games Supervisor

2 weeks ago


Gary, Indiana, United States Hard Rock International (USA), Inc. Full time
Job Overview

Position Summary:

Under the guidance of the Pit Manager, the individual is tasked with delivering exceptional service to both internal and external clientele. This role involves overseeing and managing a designated area of the gaming pit, which includes multiple table games, ensuring that Customer Service standards are met while safeguarding the integrity of the games.


Key Responsibilities:

Essential Functions:

(The following functions serve as a general illustration of the work performed in this role and are not exhaustive.)

  • Foster an inviting atmosphere that encourages guests to choose Hard Rock Casino Northern Indiana for their gaming experience; actively engage in building and maintaining guest relationships while mentoring team members to enhance guest service.
  • Oversee the seamless and efficient operation of table games within a specific area.
  • Supervise the conduct and management of gaming activities at all table games.
  • Conduct daily inspections of equipment to identify any issues that may compromise the integrity of gaming operations.
  • Directly manage dealers in assigned areas in alignment with company policies and procedures.
  • Responsible for the training, discipline, and performance evaluation of Casino Dealers.
  • Accurately assess guest table play.
  • Maintain precise records of monetary transactions from Table Games and perform related accounting tasks for all assigned tables.
  • Ensure compliance with all IGC gaming regulations and statutes.

Non-Essential Functions:

  • Participate in seminars as required.

Qualifications:

Education and Experience Requirements:

(Related education and experience may be interchangeable on a year-for-year basis)

A high school diploma or equivalent is required.

A minimum of one (1) year of dealer experience is necessary.

Additional Requirements:

  • Must obtain and maintain all necessary licenses and certifications as mandated by Federal, State, and Indiana Gaming Commission regulations.
  • Successful completion of a background check is required.
  • Must pass a drug screening.
  • Candidate must be at least twenty-one (21) years of age.
  • Willingness to work swing shifts is essential.
  • Availability to work on holidays and weekends, as well as flexible shifts, is required.

Knowledge:

  • Proficient in at least two major games and three minor games.

Abilities:

  • Ability to endure noisy and smoke-filled environments.
  • Must be capable of walking for 50% of the shift and standing for the remaining 50%.


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