Slot Machine Repair Specialist

2 months ago

Gary, Indiana, United States Hard Rock International (USA), Inc. Full time
Job Overview

Position Summary:

The Advanced Slot Technician plays a crucial role in diagnosing and repairing gaming machines, demonstrating a comprehensive understanding of both mechanical and electronic systems. This position also involves mentoring junior technicians and ensuring the operational efficiency of all slot-related equipment.


Key Responsibilities:

Essential Functions:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Act as the Supervisor Slot Technician in their absence as required.
  • Assist in coordinating slot floor operations and shift assignments.
  • Provide guidance to Slot Technicians during assigned shifts.
  • Manage special projects as designated.
  • Ensure the seamless operation of all slot machines and related equipment.
  • Maintain slot machines and their components in optimal working condition.
  • Perform specialized roles as needed, such as Electronic Technician or Parts Technician.
  • Protect all assets within the slot department.
  • Adhere to all relevant gaming regulations and internal policies.
  • Engage with guests to foster positive relations.
  • Complete additional tasks as directed by the slot technician supervisor.
  • Possess a thorough understanding of slot machinery.
  • Maintain a consistent and professional work ethic.
  • Responsible for cleaning and sanitizing work areas.
  • Fulfill other duties as assigned.
  • Consistently comply with all gaming regulations.

Non-Essential Functions:

  • Participate in training seminars as necessary.

Qualifications:

Education and Experience:

(Related education and experience may be interchangeable on a year-for-year basis)

A high school diploma or equivalent is required. Strong communication skills and basic computer proficiency are essential. A minimum of two years' experience in a Slot Technician role and at least three years of electronic experience are necessary.

Additional Requirements:

  • Must obtain and maintain all necessary licenses and certifications as mandated by federal, state, and gaming authorities.
  • Successful completion of a background check is required.
  • Must pass a drug screening.
  • Must be at least twenty-one years of age.
  • Availability to work holidays, weekends, and flexible shifts is required.

Knowledge and Skills:

  • Understanding of applicable federal, state, and local laws and regulations.
  • Leadership and motivational capabilities.
  • Expertise in electronics at the circuit board level.
  • Technical training and experience with gaming machines.
  • Familiarity with electronic and computer programming.

Abilities:

  • Deliver exceptional service that encourages guests to return, ensuring a memorable entertainment experience.
  • Exceed expectations in fulfilling job responsibilities to contribute to organizational success.
  • Exhibit enthusiasm and professionalism in appearance and demeanor.
  • Communicate effectively, both verbally and in writing.
  • Interpret and clarify policies and procedures.
  • Work effectively in a dynamic casino environment with varying levels of crowd and noise.
  • Engage consistently with guests and team members at all levels.
  • Supervise and guide the actions of trainees and subordinates.
  • Inspect and maintain assigned areas diligently.
  • Review and understand all necessary documentation.
  • Utilize all machine testing equipment proficiently.

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