Studio Concierge with Excellent Customer Service

5 days ago

New York, New York, United States Flik Hospitality Group Full time

Job Overview

Flik Hospitality Group is a leading provider of food and hospitality services, and we are seeking an experienced Studio Concierge to join our team. As a key member of our studio operations team, you will be responsible for providing exceptional customer service to guests, producers, and staff members.

Salary: $25 per hour

About the Role

This is a dynamic role that requires a professional and friendly approach. You will be working at the welcome desk and coffee bars, making and serving coffee/espresso drinks and related food and beverage items. You will also handle food according to HACCP guidelines and standards for quality food-service operations.

You will interact with customers and other employees in a friendly, courteous manner while supporting welcome desk and studio needs. This includes greeting customers courteously, interacting in a manner to ensure customer satisfaction, relaying relevant concerns from customers to supervisors, and ensuring all display foods are merchandised attractively per standards.

Key Responsibilities:

  • Prepares espresso orders for customers using standard measures and recipes.
  • Enters orders accurately into POS device
  • Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
  • Ensures proper presentation, portion control and maintenance of accurate serving temperatures; follows HACCP standards.
  • Maintains sanitation and orderliness of all equipment, supplies and utensils.
  • Ensures proper food preparation by following prescribed production standards.
  • Keeps display equipment clean and free of debris during meal service.
  • Cleans equipment and workstation thoroughly before leaving the area for other assignments.
  • Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
  • Serves customers quickly and efficiently and prevents delays in serving lines.
  • Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
  • Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
  • Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
  • Cross train reception desk functions and support with meal breaks, escorting and other responsibilities within the scope
  • Learn and speak knowledgeably about the studio, building, transportation, hotels, local restaurants, and other points of interest.
  • Respond to inquiries from guests and staff, anticipate their needs, and follow up to make sure satisfaction is achieved.
  • Conduct daily walkthrough of floor to ensure all studios, pantry areas, and café space are reset and stocked for day of and following day operations

Requirements and Qualifications

  • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
  • The ability to work under pressure, prioritizing tasks and juggling multiple requests simultaneously, while interacting with guests in a public environment.
  • Excellent listening and oral communication skills.
  • Basic computer skills.
  • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mentality to take ownership and responsibility within and outside one's job domain.
  • Flexible and adaptable.
  • Previous coffee services experience required

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

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