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Customer Experience Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our State Farm Agent team, you will play a vital role in promoting our premier insurance and financial service products to customers.
Responsibilities:
- Customer Relationship Building: Forge enduring relationships with customers and proactively follow up to ensure continued satisfaction.
- Needs-Based Approach: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
- Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Benefits:
- Competitive Salary: Receive a competitive salary plus commission/bonus structure.
- Health Benefits: Enjoy comprehensive health benefits, including medical, dental, and vision coverage.
- Paid Time Off: Enjoy paid vacation and personal/sick days.
- Professional Development: Receive training and development opportunities to enhance your skills and career advancement.
- Abundant Opportunities: Enjoy abundant opportunities for career advancement within our agency.
- License Reimbursement: Receive reimbursement for licensing requirements.
Requirements:
- Marketing Savvy: Demonstrate a genuine interest in marketing products and services that align with customer needs and preferences.
- Exceptional Communication: Possess exceptional communication skills across all channels, including written, verbal, and attentive listening.
- People-Centric Mindset: Exhibit a people-centric mindset with a keen eye for detail.
- Problem-Solving: Demonstrate proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
- Technical Proficiency: Possess proficiency in learning and navigating computer functions efficiently.
- Collaborative Spirit: Thrive in a dynamic team environment with a collaborative spirit.
