Field Service Specialist

4 weeks ago


Little Rock, Arkansas, United States Caresoft Inc. Full time
Job Overview

Caresoft Inc. is seeking a skilled Field Technician to provide expert-level technical support to our clients across the state. As a key member of our team, you will be responsible for troubleshooting and resolving computer-related issues, installing and configuring hardware and software, and providing exceptional customer service.

Key Responsibilities:
  • Meet with clients to identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
  • Installation, configuration, troubleshooting, and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc.
  • Provide expert-level escalation and technical leadership.
  • Support and maintain all client software and systems, including servers, workstations, and software.
  • Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government).
  • User, group, and computer creation and management within a Microsoft Active Directory environment.
  • Perform systems maintenance activities through error reports, user modification requests, and system problems.
  • Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets).
Requirements:
  • Valid Driver's License and Current Vehicle Insurance Certificates.
  • Ability to travel to field offices, with an average of 2 days per week.
  • Excellent customer service skills and ability to take ownership of assigned business.
Benefits:
  • Mileage Reimbursement at .52 per mile for scheduled and approved work travel.
  • Opportunity to work with a dynamic team and contribute to the success of Caresoft Inc.


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