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Field Engineering Specialist

2 months ago

Little Rock, Arkansas, United States Roche Holdings Inc. Full time
About the Role

Roche is seeking a highly skilled Field Engineering Specialist to join our team. As a key member of our support network, you will play a critical role in providing exceptional technical support to our customers in the Arkansas and Oklahoma territories.

Key Responsibilities
  • Provide routine technical support, on-site service, repair, and installation of Roche products.
  • Diagnose and resolve mechanical, hardware, software, and system failures.
  • Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
  • Serve as a customer contact for technical and service-related issues.
Requirements
  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
  • Successfully training or certification as defined by RD Services Leadership and policy.
  • Ability to travel, including some overnight travel, is required.
Preferred Qualifications
  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
About Roche

At Roche, we are committed to pushing the boundaries of healthcare and improving people's lives. Our team of over 100,000 people across 100 countries is dedicated to innovation, curiosity, and diversity. We offer a broad portfolio of products, tools, and services that help in the prevention, diagnosis, and management of diseases.

We are an equal opportunity employer and strictly prohibit unlawful discrimination based on an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.