Field Engineering Specialist

1 month ago


Little Rock, Arkansas, United States Roche Holdings Inc. Full time
Unlock Your Potential as a Field Engineering Specialist at Roche

At Roche, we're pushing the boundaries of healthcare to improve people's lives. As a Field Engineering Specialist, you'll play a vital role in delivering exceptional support to our customers, ensuring they receive the best possible service and experience with our products.

The Opportunity

We're seeking a highly skilled and motivated individual to join our team as a Field Engineering Specialist. In this role, you'll have the opportunity to:

  • Showcase your expertise in technical repair and installation for Roche assigned product lines.
  • Offer valuable service to laboratory customers in your assigned territory.
  • Provide routine technical support, on-site service, repair, and installation of Roche products.
  • Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
  • Diagnose and resolve mechanical, hardware, software, and system failures.
  • Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Requirements

To be successful in this role, you'll need:

  • A high school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
  • Successfully training or certification as defined by RD Services Leadership and policy.
  • Ability to travel, including some overnight travel, is required.
Preferred Qualifications

We're looking for candidates with:

  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships.
What We Offer

As a Field Engineering Specialist at Roche, you'll enjoy:

  • A competitive salary range of $66,200 and $123,000 based on experience and qualifications.
  • A discretionary annual bonus may be available based on individual and Company performance.
  • Relocation benefits for this job posting.
  • A comprehensive benefits package, including medical, dental, and vision coverage.

At Roche, we're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. If you're passionate about delivering exceptional support and service, we encourage you to apply for this exciting opportunity.


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