Field Engineering Specialist

4 weeks ago

Little Rock, Arkansas, United States Roche Holdings Inc. Full time
Unlock Your Potential as a Field Engineering Specialist at Roche

At Roche, we're committed to pushing the boundaries of healthcare innovation. As a Field Engineering Specialist, you'll play a vital role in delivering exceptional support to our customers, ensuring they receive the best possible care.

About the Role

This is a field-based position, covering the territories of Arkansas and Oklahoma. As a Field Engineering Specialist, you'll be responsible for:

  • Providing technical repair and installation services for Roche assigned product lines
  • Offering valuable service to laboratory customers in your assigned territory
  • Providing routine technical support, on-site service, repair, and installation of Roche products
  • Serving as a customer contact for technical and service-related issues and performing preventative maintenance
  • Diagnosing and resolving mechanical, hardware, software, and system failures
  • Documenting all activities, contributing to quality improvement, and focusing on maximizing customer satisfaction
Requirements

To be successful in this role, you'll need:

  • A high school diploma and 2 years of technical school or equivalent military training or equivalent work experience
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
  • Successfully training or certification as defined by RD Services Leadership and policy
  • Ability to travel, including some overnight travel, is required
Preferred Qualifications

We're looking for candidates with:

  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
What We Offer

As a Field Engineering Specialist at Roche, you'll enjoy:

  • A competitive salary range of $66,200 and $123,000 based on experience and qualifications
  • A discretionary annual bonus may be available based on individual and Company performance
  • Relocation benefits available for this position
  • A comprehensive benefits package, including [insert benefits]

At Roche, we're committed to creating a workplace that values diversity, equity, and inclusion. We're an equal opportunity employer and welcome applications from candidates of all backgrounds.

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