Field Service Technician

3 weeks ago

Little Rock, Arkansas, United States Nielsen Full time
Job OverviewNielsen is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and maintaining our measurement equipment in newly assigned Nielsen Families/Households. You will also ensure that collection and transmission equipment is properly installed and configured to transmit necessary audience data. Additionally, you will respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively. Your primary goal will be to provide exceptional customer service and ensure that our clients receive accurate and reliable data. Responsibilities
  • Install and maintain measurement equipment in newly assigned Nielsen Families/Households.
  • Ensure collection and transmission equipment is properly installed and configured.
  • Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively.
  • Prioritize, schedule and complete all work in compliance with established policy and guidelines.
  • Accurately collect and report demographics and audience information using Nielsen proprietary software.
  • Educate and coach Panel Members on proper operation and usage of Nielsen equipment.
  • Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples.
Requirements
  • Ability to bend and lift television sets.
  • Some technical skills, including previous experience with consumer electronics, software systems, and networking knowledge.
  • Superior customer service skills.
  • Organizational and time management skills.
  • Identify problems and troubleshoot data/equipment.
  • Minimum High School Diploma/GED or 2+ years equivalent work experience.
  • Must have a valid Driver's License.
Physical Demands
  • Travel Locally for up to 50% of the time.
  • Driving for up to 8 hours per day.
  • Standing for up to 6 hours per day.
  • Kneeling for up to 2 hours per day.
  • Ability to climb stairs.
  • Ability to walk half of a mile.
  • Ability to work in all seasons and inclement weather.
  • Ability to lift up to 30lbs.
Why Join Nielsen?

Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media. We empower our clients with trusted intelligence that fuels action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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