Customer Experience Associate
2 days ago
Enterprise Mobility is seeking a Customer Experience Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering a positive experience for all customers, ensuring their needs are met, and exceeding their expectations.
Responsibilities:- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental upon return
- Notify management of any known customer problems
- Notify management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
- Perform miscellaneous and backup duties as assigned
- Must be at least 18 years old
- High school diploma or G.E.D. required
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must live within a 45-minute commute of the rental location
Equal Opportunity Employer/Disability/Veterans
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