Customer Experience Associate
2 months ago
We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the sales floor team.
Key Responsibilities- Customer Experience
- Provide exceptional customer service, ensuring every customer feels valued and inspired.
- Use the F.A.S.T. service model to meet customer needs and exceed expectations.
- Engage with customers, asking open-ended questions to understand their project needs and providing personalized recommendations.
- Sales and Merchandising
- Process customer transactions efficiently and accurately, maintaining a high level of professionalism and precision.
- Stock shelves accurately, maintaining a high level of productivity and attention to detail.
- Participate in store activities, such as Education Classes and Custom Framing, to drive sales and build customer relationships.
- Leadership and Teamwork
- Assist the Store Management team in leading the sales floor team, observing, and coaching team members.
- Collaborate with team members and store management on projects, ensuring timely completion and high-quality results.
- Act as MOD (Manager on Duty) when no member of store management is present, ensuring seamless store operations.
- Physical Requirements
- Stand for extended periods, continuously walking around the store.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and team members on a consistent basis.
- Input data on computer keyboards and handheld units.
- Use 2-way radios, hearing incoming messages and providing verbal responses.
- Push/pull merchandise with equipment, lift, place, and arrange items on shelves and racks.
- Bend down and reach above head, climb and descend ladders.
- Lift up to 49 pounds individually and 97 pounds in group lifts.
- Must be 18 years or older.
- Part-time status requires open availability, working less than an average of 28 hours per week.
- Full-time status requires open availability, working at least an average of 36 hours per week.
- Education: High School Diploma, GED, or equivalent.
- Experience: 1+ years of supervisory experience in a customer-centric environment.
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