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Customer Experience Specialist

2 months ago

Greensboro, North Carolina, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and provide product recommendations to enhance their shopping experience.
  • Sales and Merchandising: Process customer transactions efficiently and accurately. Maintain a high level of productivity and attention to detail while stocking shelves and recovering merchandise.
  • Leadership and Teamwork: Assist the Store Management team in leading the store team members. Collaborate with colleagues to achieve sales goals and provide excellent customer service.
  • Operational Duties: Perform opening and closing duties, ensure store compliance, and participate in inventory management.
Requirements
  • High School Diploma or equivalent required.
  • 1+ year of supervisory experience in a customer-centric environment preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Relocation may be required for career progression.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career advancement.
  • Team member discount.
  • Tuition reimbursement.
  • Medical, dental, and vision benefits.