Research Operations Specialist

5 days ago


Boston, Massachusetts, United States AMEX Full time
Job Description

We are seeking a highly organized and detail-oriented Research and Design Operations Specialist to join our Storefront Experience Design (SF XD) team at Wayfair. As a key member of our team, you will play a critical role in managing our day-to-day operations and license management for Storefront Product Designers and Researchers.

Key Responsibilities:
  • Manage vendor relationships for design and research tools, acting as the primary point-of-contact with account representatives.
  • Track license usage and coordinate with stakeholders to forecast platform needs during regular intervals and ahead of contract renewals.
  • Manage license seat requests and allocation.
  • Draft vendor contracts renewals and associated research, vet tools through legal, security, and procurement processes.
  • Develop a baseline competency in the tools being managed to assist others.
  • XD Tools include: Figma, UserTesting.com, Fable, Alida, Tremendous, User Interviews, Lottie.
  • User Research: Leverage existing vendor partnerships like Alida to curate, manage, and schedule a high-quality sample pool of user research participants for multiple user research studies.
What You'll Do:
  • Onboard new SF XD employees, working with managers to provide templates and support.
  • Partner with TPM on A11Y Program to integrate best practices with our vendors and help run monthly recurring a11y test in Fable and helping to vet new components/experiences for a11y compliance.
  • Partner with TPMs to maintain a label-generated dashboard in Jira for all XD work.
  • Other responsibilities may include scheduling and coordinating SF XD events, leading internal trainings, onboarding, and help channels on XD tools.
About You:
  • Experience or training in operations, administration, traffic/project management, or similar roles, ideally in a digital product environment.
  • Baseline knowledge of design and research tools such as Figma and UserTesting.com.
  • Strong organizational and communication skills.
  • Experience training employees on tools or processes.
  • A plus if you have experience or baseline knowledge of accessibility standards and WCAG.
Why You'll Love Wayfair:
  • Time Off:
    • Paid Holidays
    • Paid Time Off (PTO)
  • Health & Wellness:
    • Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
    • Life Insurance
    • Disability Protection (Short Term & Long Term Disability)
    • Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
    • Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
    • Caregiver Services
  • Financial Growth & Security:
    • 401K Matching (Employee Matching Program)
    • Tuition Reimbursement
    • Financial Health Education (Knowledge of Financial Education - KOFE)
    • Tax Advantaged Accounts
  • Family Support:
    • Family Planning Support
    • Parental Leave
    • Global Surrogacy & Adoption Policy
  • Professional Development & Recognition:
    • Rewards & Recognition
    • Global Employee Anniversary Awards
    • Paid Volunteer Work
  • Unique Perks:
    • Employee Discount
    • U.S. Bluebikes Membership
    • Global Pod Outings
  • Work/Life Balance:
    • Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments


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