Vice President of Member Experience

3 days ago


Portland, Oregon, United States Cambia Health Solutions, Inc Full time
About the Role

Cambia Health Solutions, Inc is seeking a seasoned executive to lead our Member and Provider Experience team. As Vice President, you will be responsible for overseeing the development and implementation of strategies to enhance the customer experience and drive business growth.

Key Responsibilities
  • Lead the planning, development, and direction of member service activities
  • Provide oversight for service management to ensure performance goals are met
  • Champion opportunities for increased productivity, accuracy, and customer satisfaction
  • Collaborate with other executives and management teams to drive business results
  • Develop and implement strategic plans to improve the efficiency and effectiveness of member services
  • Act as a member of the Service Leadership Team to develop and implement the service vision
  • Provide leadership to employees by facilitating timely decisions, effective communication, recognition, and development
Requirements
  • Bachelor's degree in business administration or related field
  • 10 years of progressively responsible customer service experience, 5 years leading a call center environment, and 5 years of management/leadership experience or equivalent combination of education and experience
  • Demonstrated ability to interact with all levels of the organization, lead high-performing teams, and manage vendors and cross-functional activities
  • Excellent judgment, problem-solving, analytical, and communication skills
  • Experience in planning and developing migration strategies to business processes that support a consumer-centric approach
What We Offer

Cambia Health Solutions, Inc offers a competitive salary range of $192,950-261,050 annually, depending on skills, experience, education, and performance history. The bonus target for this position is 30%.



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