Resort Operations Manager

4 weeks ago


Gordonsville, Virginia, United States Bluegreen Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Resort Operations Manager to join our team at Bluegreen Vacations. As an Assistant General Manager, you will be responsible for managing the daily Resort operations, maintaining established costs and quality standards.

Key Responsibilities
  • Leadership and Management
    • Train, develop, and mentor all associates to ensure they have the skills and knowledge needed to provide exceptional service to our guests.
    • Monitor leadership staff of assigned departments to ensure they are following established service standards and taking corrective action when necessary.
  • Operations Management
    • Manage Resort inventory to achieve the highest yield and overall quality.
    • Ensure safety and compliance in all areas of the Resort, including guest and personnel safety.
    • Promote and foster relationships inter-departmentally and with Resort vendors.
  • Performance Management
    • Enable innovation and drive results by performing inspections to ensure quality standards are met.
    • Ensure standards of communication, association administration, and finance are maintained.
    • Assist in preparing weekly and monthly reports as outlined by the Resort Manager.
Requirements
  • Bachelor's degree strongly preferred.
  • Ability to work weekends, evenings, and holidays as needed.
  • Demonstrated knowledge and leadership experience (5+ years) in both front of the house and back of the house operations.
  • Timeshare experience strongly preferred.
  • Knowledge of P&L statements and the ability to react with impactful strategies.
  • Daily operations of the front desk, reservations, and problem resolution.
  • Must be able to develop management staff, planning, and organization skills.
What We Offer
  • Competitive base salary + 20% annual bonus potential.
  • Relocation available as needed.
  • Up to 21 Paid Days off per Year.
  • 401K Match up to 5%.
  • 9 Paid Holidays.
  • Up to 2 Paid Volunteer Days.
  • Medical, Dental, Vision Insurance.
  • 6 weeks - Paid Parental Leave.
  • Internal Growth and Career Pathing.
  • Tuition Reimbursement.
  • Safe and Fun Work Environment.
  • Employee Discounts Including Childcare, Hotels and more.


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