Customer Service Representative

4 days ago


Ocala, Florida, United States Optimum RV Full time
RV Service Advisor Job Description

We are looking for a skilled RV Service Advisor to join our team at Optimum RV. This role involves working closely with customers, service technicians, and other departments to ensure seamless delivery of services.

Your primary responsibilities will include greeting customers, determining their service needs, and creating accurate work orders for technicians.

You will also be responsible for providing estimates, communicating with technicians, and coordinating with the parts department.

  • Main Responsibilities:
  • Greet customers and determine their service needs through active listening and effective questioning.
  • Create detailed and accurate work orders based on customer requests and vehicle diagnostics.
  • Provide estimates for repairs and maintenance, explaining the scope of work and associated costs.
  • Communicate with service technicians to ensure timely completion of work and update customers on the status of their vehicles.
  • Coordinate with the parts department to ensure necessary parts are available for service jobs.
  • Handle customer inquiries and resolve service-related issues in a professional and courteous manner.
  • Maintain accurate records of all service transactions, including work orders, invoices, and customer communications.
Essential Qualifications

To excel in this role, you must have:

  • Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
  • Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
  • Excellent customer service and communication skills.
  • Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
  • Proficiency in using service management software and computer systems.
Compensation Package

Our compensation package includes a competitive salary range of $55,000 - $65,000 per year, depending on experience. You will also enjoy various benefits such as medical insurance, dental insurance, vision insurance, company-paid life insurance, and more.



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