Customer Service Representative

3 weeks ago


Ocala, Florida, United States Express Pros - Ocala Full time
Job Title: Customer Service Representative

We are seeking a skilled and customer-focused Customer Service Representative to join our Ocala team at Express Pros. As a key member of our dynamic call center, you will be responsible for handling inbound calls, conducting outbound welcome and payment reminder calls, and assisting borrowers with inquiries.

Salary: $19.00 per hour

About the Job

This is an excellent opportunity for those with experience in call centers or recent high school graduates with strong math skills and critical thinking abilities. Our ideal candidate will possess excellent communication skills, be tech-savvy with proficiency in software programs and CRM systems, and have the ability to work well under pressure.

The successful candidate will be required to meet and exceed daily, weekly, and monthly call performance metrics, handle inbound calls, conduct outbound calls, and maintain accurate borrower records.

Key Responsibilities
  • Handle inbound calls and conduct outbound welcome/payment reminder calls
  • Assist borrowers with inquiries, verifying account information with compliance to data privacy regulations
  • Maintain accurate borrower records and update customer account information
  • Deliver scripted campaigns to guide borrowers to the appropriate departments

We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.



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