Customer Service Representative
3 weeks ago
About the Role:
This position is responsible for providing exceptional customer service to our clients through inbound and outbound calls.
Schedule Options:
- Monday - Friday: 9am - 9pm (8hr days/1hr lunch)
- Monday - Thursday: 10am - 9pm (10hr days/1hr lunch)
- Monday - Friday: 8:30am - 5:00pm (40 hours/week) - (Only if you have prior experience in a call center.)
Responsibilities:
- Handle inbound calls and conduct outbound welcome/payment reminder calls
- Assist borrowers with inquiries, verifying account information with compliance to data privacy regulations
- Maintain accurate borrower records and update customer account information
- Deliver scripted campaigns to guide borrowers to the appropriate departments
- Complete administrative tasks as assigned
Requirements:
- 1+ years of experience in a call center
- Tech-savvy with proficiency in software programs and CRM systems
- Inbound/outbound call experience
- Ability to pass a drug test and background check
- Good math skills and critical thinking skills
Compensation:
$19.00 per hour
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