Current jobs related to Technical Support Specialist - Northampton, Massachusetts - NTT DATA

  • Support Specialist

    2 weeks ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    1 month ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    3 weeks ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    1 month ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As an ISS, you will play a vital role in supporting individuals with disabilities and autism in expanding their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a...

  • Support Specialist

    2 weeks ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job Title: Individual Support SpecialistPathlight Group is seeking a dedicated and compassionate Individual Support Specialist to join our team. As a key member of our support team, you will work closely with individuals with disabilities and autism to help them expand their skills, experiences, and opportunities related to community living.Key...

  • Support Specialist

    1 day ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job DescriptionPathlight Group is seeking a dedicated and compassionate Support Specialist to join our team. As a Support Specialist, you will work closely with individuals with disabilities and autism to expand their skills, experiences, and opportunities related to community living.Key Responsibilities:Develop a personal relationship with the individual...

  • Custodial Support Specialist

    4 days ago

    Northampton, Massachusetts, United States Smith College Full time

    Smith College is seeking a highly skilled and detail-oriented Custodial Support Specialist to join our facilities management team. As a key member of our team, you will be responsible for maintaining a safe and sanitary environment for our students, faculty, and staff.Job SummaryThe Custodial Support Specialist will provide cleaning and custodial support for...

  • Autism Support Specialist

    1 week ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job OverviewPathlight Group is seeking a dedicated Autism Specialist to join our team in providing support to adults with autism and/or intellectual disabilities.The ideal candidate will have a strong understanding of autism and its treatments, as well as experience working with adults with intellectual disabilities.This is a part-time opportunity with the...

  • Recovery Support Specialist

    3 weeks ago

    Northampton, Massachusetts, United States Gandara Full time

    Job Title: Residential Support SpecialistAt Gandara, we are committed to providing exceptional care and support to individuals in recovery. As a Residential Support Specialist, you will play a vital role in our team, working closely with consumers to establish open communication, support, and accountability.Key Responsibilities:Provide direct supportive...

  • IT Support Specialist

    2 weeks ago

    Northampton, Massachusetts, United States ServiceNet Full time

    Job Title: IT Technician IIWe are seeking a skilled and motivated IT Technician II to join our IT team. The ideal candidate will possess strong technical knowledge, problem-solving skills, and a customer-focused attitude.Key Responsibilities:Provide advanced technical support for hardware, software, and network issues in a MS Windows EnvironmentDiagnose and...

  • Autism Supports Specialist

    5 days ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job SummaryWe are seeking a highly skilled and compassionate Autism Supports Specialist to join our team at Pathlight Group. As a Specialist I, you will work with adults with autism to help them achieve their goals and live independently.Your primary responsibility will be to provide support and guidance to individuals with autism, helping them to develop...

  • Autism Support Specialist II

    2 months ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Job OverviewPOSITION TITLE/GRADE: Autism Support Specialist II, 40 hours/Exempt 10PROGRAM/HOURS: 40 hours with on-call rotationSCHEDULE: Tuesday through Saturday, 11 am - 7 pm with flexibility to accommodate programmatic needs.LOCATION: Northampton with travel throughout Hampshire and Franklin CountyPOSITION SUMMARY: This role is pivotal in delivering a...

  • Bilingual Autism Support Specialist

    2 months ago

    Northampton, Massachusetts, United States Pathlight Group Full time

    Position OverviewEmpowering Families and Children for a Brighter FutureROLE SUMMARY: This position is dedicated to assisting families with children diagnosed with autism. The specialist will provide training, education, and connections to essential services. Additionally, the role involves community education and the creation of opportunities for the...

  • Recovery Support Specialist

    5 days ago

    Northampton, Massachusetts, United States Gandara Full time

    Why Work for Gandara?Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration. Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The...

  • Travel Nurse RN Hospice Position

    4 days ago

    Northampton, Massachusetts, United States Healthcare Support Full time

    Healthcare Support is seeking a travel nurse RN Hospice for a travel nursing job in a reputable healthcare facility.Job Description & RequirementsSpecialty: HospiceDiscipline: RNEmployment Type: TravelBenefits of this RN Hospice with Healthcare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program...

  • Hardware Support Specialist

    5 days ago

    Northampton, Massachusetts, United States NTT DATA Full time

    Job Summary:We are seeking a skilled Field Tech/ Hardware Support professional to join our team in Northampton, Massachusetts. The successful candidate will be responsible for performing troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.Key Responsibilities:Identify potential...

  • Client Support Professional

    3 weeks ago

    Northampton, Massachusetts, United States CheckWriters Full time

    Client Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our Client Support team at CheckWriters. As a Client Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional support and service.Key Responsibilities:Provide timely and accurate support to clients via...

  • Radio Communications Specialist

    1 week ago

    Northampton, Massachusetts, United States MASS Full time

    Job SummaryWe are seeking a skilled Radio Communications Specialist to join our team at MASS. The successful candidate will be responsible for installing, maintaining, and repairing radio transmitting and receiving equipment.Key Responsibilities:Install and test radio equipment using hand tools and measuring instruments.Inspect and repair damaged components...

  • Wound Care Specialist

    4 weeks ago

    Northampton, Massachusetts, United States Partners Healthcare System Full time

    About UsWe are a leading healthcare provider in western Massachusetts, dedicated to advancing health care and improving patient outcomes. Our team of medical professionals and support staff work together to deliver high-quality care to our patients.Our MissionWe are committed to providing compassionate and personalized care to our patients, while also...

  • Travel Nurse RN Specialist

    2 weeks ago

    Northampton, Massachusetts, United States OneStaff Medical Full time

    Join Our Team of Medical ProfessionalsWe are OneStaff Medical, a nationally-recognized and independently-owned staffing firm dedicated to providing exceptional healthcare staffing solutions. Our team of experts is passionate about helping medical professionals find their dream assignments and providing top-notch support to our clients.The Position:As a...

Technical Support Specialist

2 months ago

Northampton, Massachusetts, United States NTT DATA Full time

Position ID: 292110

NTT DATA Services is dedicated to hiring outstanding, innovative, and driven individuals who aspire to advance their careers with us. We are currently seeking a Field Tech Associate - Tablet Focused to provide onsite support at a client location.

Role Overview:

  • Conducts troubleshooting, component replacement, system enhancements, and basic deployments & repairs on client assets in various settings.
  • Proactively identifies potential challenges that may negatively affect end-user satisfaction and implements corrective measures.
  • Aims to achieve all client service level agreements (SLAs) and customer satisfaction targets.
  • Possesses comprehensive knowledge of the policies and procedures relevant to their area of responsibility.
  • Exercises discretion and independent judgment in non-routine situations, while primarily focusing on routine tasks.
  • May provide policy recommendations to management and serve as a resource for less experienced colleagues.
  • Handles basic troubleshooting, component replacement, system upgrades, and repairs on desktops, notebooks, and printers.
  • May be required to respond to service requests outside of standard business hours as directed by leadership.

Work Schedule and Location: Standard hours are 8 AM to 5 PM, Monday through Friday, with potential weekend requests, necessitating flexibility to accommodate client needs.

Essential Qualifications:

  • Minimum of 2 years of experience in IT technical support, specifically with desktops, notebooks, printers, and peripherals (tablets).
  • Ability to perform general office tasks, including lifting and moving technology hardware weighing up to 50+ lbs.

Preferred Skills and Experience:

  • Experience executing service delivery tasks (IMAC, Break Fix, Desk Side Support) in accordance with managed client policies and procedures.
  • Strong expertise in tablet support and phone assistance is highly desirable.
  • A+ certification or equivalent skill set is preferred.
  • Familiarity with the Windows operating system environment.
  • Demonstrated professional client service abilities.
  • Capable of fulfilling essential responsibilities with or without reasonable accommodations.
  • Certification in various hardware platforms may be required for addressing hardware issues.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, with headquarters in Texas. As part of NTT DATA, a $30 billion global innovator with a presence in over 80 countries, we assist clients in transforming their businesses through technology consulting, industry and digital solutions, application development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to the long-term success of our clients.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are dedicated to fostering a diverse and inclusive environment for all employees. If you require assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.