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Administrative Support Specialist

2 months ago

Montgomery, Alabama, United States Carastar Health Full time
Job Overview

This role involves providing essential front office support within a healthcare environment, interacting with clients and collaborating with other administrative personnel. Key responsibilities include managing phone communications, coordinating client appointments, and inputting demographic data into the electronic health record (EHR) system.

NOTE: This position encompasses all shifts. Candidates selected for interviews will have the opportunity to express their shift preferences during the interview process.

KEY RESPONSIBILITIES:

  • Deliver front desk assistance.
  • Welcome clients in a professional and friendly manner, offering necessary support.
  • Ensure clients sign in on the designated log at each visit.
  • Efficiently admit clients into the EHR system by entering demographic, insurance, and financial details, including hospital discharges, walk-ins, and referrals.
  • Verify and update insurance information and address changes during each client visit.
  • Register new clients and update existing clients' demographic and financial records.
  • Complete insurance claim forms for services and secure appropriate signatures.
  • Utilize software to schedule and modify appointments.
  • Confirm appointments for the following day.
  • Prepare, retrieve, and organize charts for upcoming appointments.
  • Prepare encounter forms for healthcare providers and ensure accuracy and clarity.
  • Manage insurance referrals.
  • Prepare record requests for clients scheduled for the next day.
  • Review client charts for accuracy and completeness.
  • Assist in correcting chart deficiencies identified during administrative or clinical reviews.
  • Support State Reporting initiatives.
  • Handle incoming calls, take messages, and return calls as necessary.
  • Balance cash and receipts at the end of each business day and submit to the supervisor promptly.
  • Distribute mail to assigned personnel.
  • Manage outgoing mail effectively.
  • Provide coverage for front desk and call center operations across all Carastar facilities as required.
  • Maintain cleanliness and organization of the reception area and waiting rooms.
  • Ensure adequate stock of office supplies.
  • Perform additional related duties as assigned by the supervisor.

QUALIFICATIONS:

  • Proficient understanding of medical office operations.
  • Ability to work independently or collaboratively.
  • Familiarity with medical records principles and practices.
  • Exceptional interpersonal skills with the ability to communicate courteously with all individuals, both in person and in writing.
  • Ability to engage positively with the public, whether in person or on the phone.
  • Capability to thrive in a fast-paced work environment.
  • Reliable transportation and willingness to work at various Carastar facilities as needed.
  • Basic computer proficiency and typing skills.

EDUCATION:

  • High School diploma or GED from an accredited institution.
  • Additional coursework in secretarial business practices, typing, or computer and office equipment is preferred.
  • Must possess and maintain a valid driver's license with an acceptable driving record.
  • Must maintain at least liability coverage on personal vehicles.