Outreach Coordinator

2 days ago


New Bedford, Massachusetts, United States Steppingstone Inc Full time
Job Summary

The Outreach Worker plays a vital role in the Program Team at Steppingstone Inc. This position involves performing various duties, including administration, outreach, and advocacy. The successful candidate will work with homeless individuals and youth, providing essential services and support.

Key Responsibilities
  • Conduct street outreach to homeless individuals and youth, building trust and accessing their needs.
  • Perform data collection with the hard-to-reach, chronic homeless population.
  • Provide wellness checks for unsheltered homeless individuals to ensure their safety.
  • Distribute outreach supplies, including blankets, clothes, and hygiene products.
  • Collaborate with staff and coordinated intake systems to engage individuals in services and begin housing placement processes.
  • Partner with volunteers to meet program objectives.
  • Perform brief interventions and non-clinical verbal communication with homeless individuals to determine potential eligibility for services.
  • Assist consumers with completing applications for benefits and services.
  • Engage eligible homeless individuals into services and encourage them to undergo further assessment and counseling with treatment staff.
  • Provide transportation and coordination as necessary.
  • Certified recovery coach engagement and services provided in collaboration with police and emergency services.
  • Assist consumers with storage of belongings while awaiting housing placement.
  • Facilitate and maintain community relationships to create referral pathways to homeless and treatment services.
  • Provide program materials to potential consumers and community partners around shelter services.
  • Develop and manage a comprehensive outreach and working relationship with all stakeholders.
Administrative Tasks
  • Complete all required documentation in a timely manner.
  • Perform program recordkeeping and filing, and organize vital documents.
  • Provide telephone coverage for the assigned program and direct calls to other programs as needed.
  • Participate in required supervisions, staff meetings, and trainings.
  • Participate and cooperate in any investigations conducted by internal and external agencies.
Compliance Requirements
  • Remain awake during your shift at all times.
  • Attend all mandatory trainings and update all licenses and certifications.
  • Adhere to program/project/department requirements and services.
  • Follow all reporting guidelines by deadlines, including the completion of a Confidential Incident Report.
Qualification Requirements
  • High School or General Education Diploma (GED) preferred.
  • A minimum of two years related experience working with the homeless or at-risk youth, serving as a housing advocate, and/or working with landlords and housing providers.
  • Education or experience in cultural competency; bilingual Spanish/English a plus.
  • Good working knowledge of computers, electronic health records, and data collection.
  • Requires valid driver's license due to business-related travel at least 60 to 80% of the time.


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