Credit Assistance Team Manager II

1 week ago


Greensboro, United States Bank of America Full time
Job Title: Credit Assistance Team Manager II About the Role: At Bank of America, we are committed to helping our customers achieve their financial goals. As a Credit Assistance Team Manager II, you will play a critical role in leading a team of credit assistance professionals to provide exceptional customer service and support. Key Responsibilities: * Lead a team of credit assistance professionals to ensure timely and accurate resolution of customer inquiries and issues * Develop and implement process improvements to enhance customer experience and reduce operational risk * Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement * Provide coaching and training to team members to enhance their skills and knowledge Requirements: * 2+ years of leadership or management experience in the financial industry * Excellent communication and interpersonal skills * Ability to motivate and drive results * Strong analytical and problem-solving skills * Experience with process improvement and change management What We Offer: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment How to Apply: If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you

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