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Credit Assistance Team Manager II

3 months ago

Greensboro, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for leveraging the incumbent's significant credit assistance product and process knowledge, and coaching capabilities, to provide daily supervision and meet the team's performance and quality metrics. Key responsibilities include understanding how other operational areas of the organization impact performance.

Responsibilities:
  • Schedules and monitors workflow, provides coaching feedback, and resolves complex client issues
  • Ensures compliance with federal laws and company guidelines in order to minimize losses and ensure legal compliance
  • Leads division-wide projects that may include other team managers and individual contributors beyond direct reports
  • Manages some Risk and Credit functions such as pre-charge-off, charge-off, or a lending function that impacts profitability as needed
  • Inspects and evaluates employee results, ensures coaching is implemented, and focuses on the key behaviors that drive desired results
  • Drives key performance metrics with individuals and teams and builds foundational routines through identifying, coaching, and inspecting
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
  • Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
  • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
  • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
  • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
  • People Manager & Coach: Knows and develops team members through coaching and feedback.
  • Financial Steward: Manages expenses and demonstrates an owner's mindset.
  • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
  • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Qualifications:
  • 2+ years Leadership or Management experience in the financial industry
  • Flexible to meet varying hours/days, when necessary
  • Ability to motivate and drive results
  • Excellent time management skills
  • Demonstrated excellent written and verbal communication skills
  • Attention to detail with demonstrated ability to successfully achieve department goals
  • Demonstrated strong organizational skills and experience using PowerPoint and Excel
  • Ability to work effectively in a high demand environment with changing priorities
  • Demonstrated ability to guide associates and business partners through process & operational initiatives
Desired Qualifications:
  • Previous Process or Operations experience
  • Demonstrated team player with the ability to work independently
Skills:
  • Coaching
  • Customer Service Management
  • Measurement Effectiveness
  • Prioritization
  • Talent Development
  • Customer Experience Improvement
  • Fiscal Responsibility
  • Performance Management
  • Presentation Skills
  • Result Orientation
  • Drives Engagement
  • Executive Presence
  • Inclusive Leadership
  • Issue Management
  • Recruiting


Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40