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Client Support Specialist
1 month ago
We are seeking a highly skilled Client Support Specialist to join our Operations team at Bridgewater Bank. As a key member of our team, you will be responsible for providing exceptional customer service, technical support, and problem resolution to clients and internal teams. Your primary focus will be on assisting with incoming calls and emails, providing responsive support, and resolving product or service issues. You will also be responsible for monitoring and documenting client support needs, identifying trends, and communicating with your manager. Additionally, you will process client requests and approvals in accordance with bank procedures and identify opportunities to promote interest in Bridgewater Bank's products and services.
Responsibilities:- Assist with incoming calls and emails regarding inquiries for digital, cash management, and core systems.
- Provide clients, internal teams, and vendors with responsive support and accurate service.
- Resolve product or service issues by fully understanding the request, determining, and explaining the solution, and following up to ensure a full resolution.
- Monitor and document client support needs, identify trends, and communicate with your manager.
- Process client requests and approvals in accordance with bank procedures.
- Identify opportunities to promote interest in Bridgewater Bank's products and services.
- Superior customer service skills.
- Minimum of two years of similar or related banking experience.
- Excellent organizational, written, and interpersonal communication skills.
- Exceptional time-management skills with the ability to multi-task and prioritize efficiently.
- Ability to identify and resolve problems effectively with strong attention to detail.
- Professional, friendly demeanor.
Bridgewater Bank is a dynamic and entrepreneurial bank that values its employees and provides a supportive and inclusive work environment. We are committed to being the finest entrepreneurial bank in the Twin Cities and offer a competitive salary, top-tier benefits, and a hybrid work model. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.