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Inspection Manager

2 months ago

Lake Oswego, Oregon, United States Johnson Controls International Full time

Job Summary

The Inspection Manager shall oversee Sprinkler & Fire Alarm Inspectors for Johnson Controls. This role is responsible for ensuring the delivery of quality inspections and overall customer satisfaction.

Key Responsibilities

  • Oversee Sprinkler & Fire Alarm Inspectors day-to-day tasks, recommend new hires & promotions; provide ongoing employee training & participate in performance evaluations
  • Maintain complete understanding of Company policies and review with inspectors to promote understanding and compliance on a daily basis
  • Consistently reinforce the message of World Class Service Provider and ensure delivery of customer service
  • Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner
  • Responsible for setting fair and manageable quota assignments and territories for subordinates
  • Demonstrate a positive, professional attitude to all internal and external customers; actively participate in quickly resolving customer issues
  • Work with Inspections Coordinators on scheduling and reviewing deficiency inspection reports
  • Ensure delivery matches contractual obligations; prepare past due projections; know the weekly/monthly revenue/margin goals and consistently maximize productivity of assigned field personnel
  • Meet with customers and inspectors monthly to ensure delivery of quality inspections and overall customer satisfaction

Requirements

  • 5 or more years of Management experience, preferably in a similar industry
  • 3 or more years of experience in the fire protection/life safety industry
  • Understanding of P&L and the ability to oversee Sales activities
  • Degree or diploma in Fire Protection or Electrical Engineering or equivalent work experience
  • Demonstrated leadership with effective verbal and written communication skills
  • Proficient with MS Office as well as online systems; knowledge of Oracle & maintenance scheduling systems a plus
  • Knowledge of applicable fire regulations and codes i.e. OFC, ULC etc.
  • High School Diploma or equivalent required
  • Must have excellent communication skills, using tact and diplomacy when dealing with customers
  • Strong organizational skills, positive attitude, and able to learn quickly
  • Possess a valid drivers license and a driving record that meets company requirements
  • Must be able to pass a pre-employment background and drug test
  • Be able to obtain and retain any licenses that are required by National, State and Local Codes

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.