Customer Service Representative

3 days ago


Rockport, Indiana, United States United Farm Family Mutual Insurance Company Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Responsibilities:
  • Client Interaction: Engage with clients to provide product and service information, address concerns, and resolve issues in a timely and professional manner.
  • Support and Collaboration: Work closely with agents and other departments to provide sales and marketing support, assist with office operations, and coordinate problem resolution.
  • Problem-Solving: Utilize critical thinking and analytical skills to determine the best course of action to resolve client issues, ensuring customer satisfaction and adherence to company policies.
  • Relationship Building: Foster strong relationships with clients, understand their needs, and deliver solutions that meet their expectations.
  • Operational Efficiency: Work with guidance to prioritize and oversee activities, ensuring efficient operation and continuous improvement.
Requirements for Success:
  • Education: High School diploma or equivalent.
  • Insurance License: Ability to obtain Property and Casualty insurance license within the first two years.
  • Background: Insurance and/or claims background is helpful.
  • Communication Skills: Develop strong communication skills to convey a clear understanding of client needs.
  • Mathematical Skills: Understand numerical concepts to perform mathematical transactions.
  • Attention to Detail: Maintain strong attention to detail and accuracy in all aspects of the job.
Perks:
  • Work-Life Balance: An organization that values work-life balance.
  • Benefits: Paid vacation/sick leave, 401K with match, and benefits eligibility within 30 days of employment.
  • Compensation: Negotiable pay based on level of experience.
  • Team Environment: Collaborate in a team environment.
  • Paid Volunteer Hours: Opportunities for paid volunteer hours.


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