Customer Service Representative

2 months ago

Rockport, United States CL THOMAS GROUP Full time
Job Details

Level
Entry

Job Location
Speedy Stop # 123 - Rockport, TX - Rockport, TX

Position Type
Full-Time/Part-Time

Education Level
Not Specified

Travel Percentage
None

Job Shift
Any

Job Category
Customer Service

Description

Summary: Every Customer Sales Representative reports to the Store Manager and is responsible for providing Speedy Stop customers with the best buying experience possible. Customer Sales Representatives accept responsibility, especially when management is absent from the store.

Essential Duties & Responsibilities By Competency: Disclaimer: The list of Requirements, Duties, and Responsibilities is not exhaustive but is merely the most accurate list for the current job. Speedy Stop Management reserves the right to revise the Job Description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technology developments).

Provide Customer Service
  • Greet customers with a friendly smile and provide them with prompt courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions.
  • Develop and maintain customer relationships by recognizing your regular customers as well as new comers, learning their names, and remembering their favorite items.
  • Complete the customer interaction process in a timely manner. This includes providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt and a proper closing with a thank you.
  • Be knowledgeable at all times about merchandise, sale items, and store promotions.
    Training and Development
  • Work to achieve maximum productivity daily.
  • Assist other employees with questions and proper procedure as necessary.
  • Train new Customer Service Representatives on store procedures as needed.
  • Balance shift-related tasks with other employees as necessary.
  • Continually work to enhance knowledge of store operations.
    Store Tasks & Responsibilities
  • Complete specific tasks as assigned by the Store Manager.
  • Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager.
  • Protect company inventory and assets at all times by following asset control policies.
  • Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy.
  • Price, stock, and rotate products, as well as check code dates.
  • Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age.
  • Refuse to sell cigarettes to customers who are under age.
  • Perform inventory counts as assigned by Manager.
  • Follow company procedures when working with vendors including checking in orders and verifying quantities.
  • Complete the daily paperwork as assigned by Manager.
  • Maintain store cleanliness standards inside and outside the store, including but not limited to:
  • Sweeping, mopping, emptying trash receptacles
  • Clean and stock register counters, coolers, restrooms, product shelves, fuel pump area, ATM machine, lottery play station, foodservice area and machines, air vents and car wash area as assigned by Manager
  • Assist in ensuring all appropriate store signage on counters, windows, shelves, fuel pumps, and coolers are posted and changed as necessary.
  • Assist in ensuring all store equipment is functioning properly and is receiving proper preventative maintenance checks.
  • Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures, including but not limited to:
  • Dress code, attendance reporting, anti-harassment, drug-free workplace and guidelines for appropriate conduct.
  • Follow proper safety techniques and guidelines and encourage others to do the same (i.e.: lifting, proper cleaning chemicals, knowledge of safety practices and equipment).
Technical Expertise
  • Knowledgeable on how to change gas prices after receiving information from Manager.
  • Responsible for assisting with fuel inventory controls, by watching fuel pumps for drive-offs and by assisting with monthly preventative maintenance checks when assigned by Manager.
    Communication
  • Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance.
  • Report all accidents, maintenance issues, and customer incidents to Store Manager immediately and complete proper paperwork.
  • Communicate career opportunities and recruit potential store personnel.
Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, ability, and/or personal characteristics required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
  • High school diploma (or equivalent) or relevant experience in the retail/convenience store industry. Must have an understanding of federal, state, and local laws as they apply to retail sales.
    Mathematical Skills
  • Must be able to perform basic mathematical calculations including addition, subtraction, multiplication and division.
Language Skills
  • Must be able to speak, read, understand, and write the English language at an eighth grade level.
Mental Skills
  • Must be able to use common sense understanding to carry out written, oral, or diagrammed instructions.
  • Must be able to resolve job-related problems.
  • Must be able to organize and set priorities for self, as well as others when necessary.
Physical Skills & Abilities
  • Must have sufficient visual acuity and be able to hear.
  • Must be able to tolerate gasoline fumes and cleaning products.
  • Must be able to enter and work in a cooler at the temperature of 30 degrees or below (for 1 hour or less).
  • Must be able to stretch and reach and able to stand for a minimum of eight hours at a time.
  • Must be able to lift and stock cases of beverages and petroleum products that can weigh up to 50 lbs.
  • Must be able to handle multiple tasks simultaneously.
  • Must be able to reliably get to and from work.
Personal Characteristics
  • Must be able to work alone, as well as in a group.
  • Must be dependable, including on time.
  • Must have a good work ethic.
  • Must have good personal hygiene.
  • Must have a high activity cycle, including sense of urgency.
  • Must be skillful at communicating and working with others, including diverse personalities.
  • Must be optimistic (viewing "problems" as "challenges").
  • Must have high levels of integrity/honesty.
  • Must be safety conscious.
  • Must be able to adapt to change.
  • Must be able to work the days and hours required depending on the demands of the workload and store.

Must Be Outgoing and Enjoy Working

  • Customer Service Representative

    15 hours ago

    Rockport, Texas, United States CL THOMAS GROUP Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Food Service Representative to join our team at CL Thomas Group. As a Food Service Representative, you will be responsible for providing exceptional customer service, operating the food service business during your shift, and maintaining a clean and safe environment.Key...

  • Customer Service Representative

    2 weeks ago

    Rockport, Texas, United States Seasoned Full time

    Position Overview: We are seeking a dedicated and enthusiastic Cashier and Customer Service Representative to enhance our customer experience. This role is essential in ensuring that our patrons receive top-notch service while efficiently managing monetary transactions.Key Responsibilities:Utilize cash registers and POS systems to process customer...

  • Customer Service Representative

    5 days ago

    Rockport, Texas, United States CL THOMAS GROUP Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CL Thomas Group. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, managing store operations, and maintaining a clean and safe shopping environment.Key ResponsibilitiesCustomer...

  • Entry Level Customer Service Representative

    3 weeks ago

    Rockport, United States STN Inc Full time

    STN Promotions is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative Entry Level Customer Service Representative to engage our consumer audience in acquisitions and existing accounts creatively. There is no...

  • Customer Service Representative

    2 days ago

    Rockport, Maine, United States Pyxai, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Pyxai, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and...

  • Customer Service Representative at Taco Bell

    2 weeks ago

    Rockport, Texas, United States Seasoned Full time

    Taco Bell - Rockport is seeking a dedicated full-time or part-time Cashier and Customer Service Representative to enhance our team. This role encompasses a combination of hospitality and operational duties. You will be responsible for utilizing cash registers, POS systems, electronic scanners, and other relevant tools to facilitate monetary transactions...

  • Customer Service Representative

    1 month ago

    Rockport, United States Pyxai, Inc. Full time

    Job Description Do you have good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment? This position manages customer questions and complaints. You will also be asked to...

  • Customer Service Representative

    3 months ago

    Rockport, United States Pyxai, Inc. Full time

    Job Description Do you have good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment? This position manages customer questions and complaints. You will also be asked to...

  • Customer Service Representative

    2 weeks ago

    Rockport, Texas, United States Seasoned Full time

    Position Overview: We are seeking a dedicated and enthusiastic individual to fill the role of Cash Handling Specialist. This position is essential in providing exceptional service and ensuring smooth operations at our establishment.Key Responsibilities:Engage with customers warmly as they arrive, addressing any inquiries and assisting with their...

  • Customer Service Ambassador

    12 hours ago

    Rockport, Texas, United States Austin Firm Full time

    About the RoleAustin Firm is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesProduct Knowledge and Support: Develop a deep...

  • Customer Service Representative

    4 days ago

    Rockport, Texas, United States H-E-B Grocery Company, LP Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at H-E-B Grocery Company, LP. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a well-stocked and well-maintained department, and maintaining a positive and productive work...

  • Patient Service Representative

    35 minutes ago

    Rockport, United States MaineHealth Full time

    Summary This position will be 1 day a week in Rockport and 3 days a week in Belfast. For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are...

  • Food Service Representative

    4 weeks ago

    Rockport, United States CL THOMAS GROUP Full time

    Job DetailsLevel Entry Job Location Speedy Stop # 123 - Rockport, TX - Rockport, TX Position Type Full-Time/Part-Time Education Level High School Travel Percentage None Job Shift Any Job Category Restaurant - Food Service Description Food Service Representative reports to the Food Service Lead, Food Service Manager. The Food Service Representative is...

  • Rockport Drug

    3 months ago

    Rockport, United States HEB Grocery Stores Full time

    HEB Grocery Stores - Rockport Drug [Retail Associate / Team Member] As a Customer Service Representative at HEB Grocery Stores, you'll: Provide a well-stocked and well-maintained department; Stock and properly rotate products on a daily basis; Maintain all department and safety/sanitation standards; Answer customer questions regarding products and assist...

  • Patient Service Representative

    4 weeks ago

    Rockport, United States MaineHealth Full time

    Summary For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current MaineHealth member employees are ineligible; former MaineHealth...

  • Patient Service Representative

    4 weeks ago

    Rockport, United States MaineHealth Full time

    Summary For a limited time MaineHealth is offering a $2000 sign on bonus for Patient Service Representatives (PSRs): Eligible candidates are hired (offer accepted) into a Full or Part time PSR position. Bonus amount prorated for Part time hires, per diem hires are ineligible. Current MaineHealth member employees are ineligible; former MaineHealth...

  • Customer Support Specialist

    2 weeks ago

    Rockport, Texas, United States HEB Grocery Stores Full time

    Position: Customer Service RepresentativeCompany: HEB Grocery StoresAs a Customer Service Representative, your responsibilities will include:Ensuring the department is well-stocked and maintained to meet customer needs.Regularly organizing and rotating products to ensure freshness.Adhering to all safety and sanitation standards within the department.Guiding...

  • Customer Experience Representative

    4 weeks ago

    Rockport, United States Riverside Community Care Full time

    Promote a culture of valuing our people by fostering a business partnership with all segments of MPW. Provide direction and leadership that ensures the successful implementation of policies, practices, and procedures that support the mission and strategy of MPW. ESSENTIAL FUNCTIONS: Support recruiting team to ensure continual flow of qualified candidates...

  • Customer Experience Representative

    4 weeks ago

    Rockport, United States Riverside Community Care Full time

    Promote a culture of valuing our people by fostering a business partnership with all segments of MPW. Provide direction and leadership that ensures the successful implementation of policies, practices, and procedures that support the mission and strategy of MPW. ESSENTIAL FUNCTIONS: Support recruiting team to ensure continual flow of qualified candidates to...

  • Business Development Representative

    3 weeks ago

    Rockport, United States STN Inc Full time

    Our firm has a partnership with high-profile brands. We assist our clients with their brand exposure by providing unique and creative marketing campaigns that seek the highest return of their investment and revenue to them. This year, we are targeting the largest growth we have seen, and a big part of that is our Business Development Representative Team, and...