Customer Service Representative

3 weeks ago


Rockport, Texas, United States CL THOMAS GROUP Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Speedy Stop # 123 in Rockport, TX. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet customers with a friendly smile, provide prompt and courteous service, and handle customer comments, complaints, or suggestions.
  • Store Operations: Maintain a clean and organized store environment, including sweeping, mopping, and emptying trash receptacles.
  • Sales and Merchandising: Be knowledgeable about merchandise, sale items, and store promotions, and provide suggestive selling to customers.
  • Inventory Management: Assist with fuel inventory controls, including monitoring fuel pumps for drive-offs and performing monthly preventative maintenance checks.
  • Communication: Communicate effectively with customers, colleagues, and management, and report any accidents, maintenance issues, or customer incidents to management immediately.
Requirements
  • Education: High school diploma or equivalent, or relevant experience in the retail/convenience store industry.
  • Mathematical Skills: Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
  • Language Skills: Ability to speak, read, understand, and write the English language at an eighth-grade level.
  • Mental Skills: Ability to use common sense understanding to carry out written, oral, or diagrammed instructions, and to resolve job-related problems.
  • Physical Skills & Abilities: Ability to tolerate gasoline fumes and cleaning products, and to lift and stock cases of beverages and petroleum products that can weigh up to 50 lbs.
Personal Characteristics
  • Dependability: Ability to work alone and in a group, and to be dependable, including on time.
  • Good Work Ethic: Ability to have a good work ethic, and to be optimistic, viewing problems as challenges.
  • Integrity: Ability to have high levels of integrity/honesty, and to be safety conscious.
  • Adaptability: Ability to adapt to change, and to work the days and hours required depending on the demands of the workload and store.


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