Customer Service Representative

2 months ago


Rockport, Texas, United States CL THOMAS GROUP Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CL Thomas Group. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, managing store operations, and maintaining a clean and safe shopping environment.

Key Responsibilities
  • Customer Service: Greet customers with a friendly smile and provide prompt, courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions.
  • Store Operations: Maintain a clean and organized store, including sweeping, mopping, and emptying trash receptacles; restock shelves and merchandise as needed.
  • Inventory Management: Assist with inventory counts, price and stock products, and rotate stock to ensure freshness and quality.
  • Loss Prevention: Monitor store activity and report any suspicious behavior to management; maintain a safe and secure shopping environment.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless store operations.
Requirements
  • Education: High school diploma or equivalent required; relevant experience in retail or customer service preferred.
  • Mathematical Skills: Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
  • Language Skills: Fluency in English, both written and verbal.
  • Mental Skills: Ability to use common sense, resolve job-related problems, and prioritize tasks effectively.
  • Physical Skills: Ability to stand for long periods, lift up to 50 pounds, and work in a fast-paced environment.
Personal Qualities
  • Dependability: Ability to work a variety of shifts, including mornings, afternoons, and evenings.
  • Teamwork: Ability to work collaboratively with colleagues to achieve store goals.
  • Adaptability: Ability to adapt to changing store conditions and priorities.
  • Integrity: Commitment to upholding company values and policies.


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