Food and Beverage Operations Manager

2 weeks ago


Brentwood, California, United States Santhem Residences Full time

Food and Beverage Operations Manager

JOB SUMMARY

The Food and Beverage Operations Manager plays a crucial role in overseeing the quality of dining services within the establishment. This position is essential for leading and managing the food and beverage team, ensuring that exceptional service standards are consistently met.

KEY RESPONSIBILITIES

Leadership and Management

  • Oversee all aspects of food and beverage services.
  • Ensure accurate billing for services provided to residents and guests.
  • Assist in the recruitment, onboarding, and training of the food and beverage team, ensuring all training objectives are achieved.
  • Develop staff schedules to maintain optimal team member levels during service hours.
  • Supervise, evaluate, and manage the performance of the food and beverage team, guiding them to reach their full potential.
  • Align the team with the company’s vision and operational standards.
  • Mentor and develop team members to enhance their skills.
  • Ensure compliance with all regulatory and company policies.
  • Accurately complete and submit all necessary reports related to catering services.
  • Build and maintain strong relationships with local and national suppliers.
  • Manage financial aspects including Profit & Loss and Gross Profit control.
  • Monitor food and beverage inventory levels to adhere to budgetary constraints.
  • Control waste and ensure proper documentation of complimentary services.
  • Facilitate effective stock rotation practices.
  • Address any requirements from internal and external audits promptly.
  • Maintain regular communication with department heads.
  • Assist the team in managing inventory of dining essentials.

Hospitality Services

  • Ensure that dining services and experiences meet the highest standards of quality.
  • Promote a variety of dining options for residents.
  • Conduct audits of food and beverage service areas and public spaces, providing feedback to the team.
  • Engage with residents to gather feedback on food and beverage offerings.
  • Collaborate with suppliers to maximize value and service quality.
  • Work closely with the kitchen team to maintain quality standards.
  • Coordinate with management and reception for successful event execution.
  • Plan and cost special event menus.
  • Be aware of customer dietary needs and preferences.
  • Ensure compliance with Food Safety and Health and Safety standards.
  • Actively engage with residents in conversation.

Health and Safety

  • Oversee health and safety standards within the food and beverage service team.
  • Adhere to all company policies and ensure health and safety regulations are met.
  • Ensure compliance with regulations such as date labeling and temperature checks.
  • Maintain cleanliness and hygiene standards consistently.
  • Verify that all deliveries are checked and stored properly.
  • Ensure a safe environment for residents and staff.
  • Physical capability to lift heavy items as required.

PERSON SPECIFICATION

Essential Criteria

Qualifications/Education

  • NVQ level 3 in Food Hygiene.

Experience

  • Minimum of five years in a catering environment.
  • At least two years of experience managing finances and budgets.
  • Experience in a restaurant setting.
  • Knowledge of health and safety practices in a busy environment.
  • Proven experience in delivering quality services in hospitality settings.
  • Demonstrated ability to lead and motivate a service team.

Skills/Knowledge

  • Strong leadership and management capabilities.
  • Excellent communication skills, both written and verbal.
  • Proficient in Microsoft Office applications.

Personal Qualities

  • Reliable and punctual.
  • Adaptable to change.
  • Approachable and confident.
  • Enthusiastic and flexible.
  • Strong influencing and listening skills.
  • Positive attitude and self-motivated.
  • Willingness to travel for training and support as needed.

This job description reflects the current main organizational priorities for the position and may evolve in consultation with the post holder to align with business needs.



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