Housekeeping Attendant

4 weeks ago


Beverly, Massachusetts, United States Viceroy Hotel Group Full time

Room Attendant (Full-Time)

Job Category: Housekeeping

Requisition Number: ROOMA01807

Overview:

Viceroy L'Ermitage Beverly Hills epitomizes unparalleled luxury and exceptional experiences through a contemporary perspective. Nestled on a serene tree-lined street, just a short walk from the vibrant Rodeo Drive, this boutique hotel is celebrated for its timeless elegance and unmatched privacy. With 116 exquisite all-suite accommodations, it has been a favored destination for discerning travelers and locals for many years. The on-site restaurant, Avec Nous, features a menu inspired by classic Southern French cuisine, enhanced by fresh California ingredients and innovative culinary techniques.

Position Responsibilities:

As a Room Attendant, reporting to the Housekeeping Management/Supervisory team, your primary responsibility will be to uphold the cleanliness of designated rooms and public spaces while ensuring guest satisfaction throughout their stay. Effective communication with fellow team members is essential to address and resolve any concerns.

Your duties will include:

  • Maintaining comprehensive knowledge of and adhering to all departmental policies, service protocols, and standards, as well as the proper use and maintenance of equipment.
  • Fostering positive guest relations by anticipating needs, responding promptly, and consistently acknowledging guests.
  • Being well-versed in all hotel services, features, local attractions, and activities to accurately address guest inquiries.
  • Monitoring and ensuring the cleanliness, sanitation, and organization of assigned work areas.
  • Cleaning and servicing assigned rooms in accordance with established service procedures and standards.
  • Replacing all soiled linens and terry with clean items as per designated layout.
  • Thoroughly cleaning bathrooms, including mirrors, sinks, toilets, and showers, while removing trash and ensuring all amenities are replenished appropriately.
  • Inspecting the condition of bathrobes and replacing any that are soiled or damaged.
  • Handling laundry bags and slips, removing dirty linens, and preparing beds with fresh linens.
  • Cleaning closets and door tracks in check-out rooms, ensuring dust and debris are removed and that hangers and additional bedding are properly arranged.
  • Checking under beds and furniture for any debris and removing it as necessary.
  • Inspecting furniture for any damage and reporting issues to the supervisor.
  • Dusting and cleaning all furniture, media, and accessories, and realigning them according to the floor plan.
  • Restocking and maintaining the mini bar, ensuring it is clean and operational.

Required Skills and Knowledge:

The ideal candidate will possess:

  • The ability to motivate and inspire teamwork to achieve common goals.
  • A commitment to maintaining the confidentiality of guest information and hotel data.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

Candidates must be able to:

  • Walk, stand, and move with agility.
  • Bend, stoop, squat, and stretch as needed.
  • Occasionally lift up to 25 lbs.
  • Engage in repetitive motions and maintain visual acuity.

Qualifications:

Education: High school diploma or equivalent preferred.

Experience: 1 to 2 years of prior experience in a similar role within a luxury hotel setting is preferred.

Grooming: All employees are expected to maintain a neat and professional appearance, with specific standards provided.

EOE: Viceroy Hotel Group participates in the Department of Homeland Security's E-Verify Program to confirm the employment eligibility of all newly hired employees.



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