Housekeeping Manager

Housekeeping Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Housekeeping Manager will be responsible for management and day-to-day operations for the housekeeping department.

Roles and Responsibilities

Job duties include; although are not limited to:

• Thoroughly inspecting assigned areas in order to provide feedback to management and associates on the cleanliness and maintenance of those areas against standards.
• Responsible to conduct inspections of guestrooms and public areas while providing exceptional levels of service, including day to day support of the Director of Housekeeping.
• Management of Housekeeping team including mentoring, coaching, counselling and training.
• Ability to build an exceptional housekeeping team while supporting the Director of Housekeeping.
• Working with Opera, Alice, Hotsos and ADP and recruiting systems software.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.
• Provide supervision, coaching and training to House Attendants, Public Area Attendants, Carpet Tech, Supervisors, Residential Attendants and Room Attendants.
• Gust room inspections and corrections need to be made, ensuring the prompt return of clean rooms to reception for incoming guests.
• Ability to communicate politely, professionally and respectfully when coaching associates.
• Ensuring routine thorough cleaning of guest corridors including all fittings and surfaces.
• Ensuring the attendants and house persons keep pantries tidy, correctly stacked according to the labels on the shelves and closed at all times when not actually in use.
• Ensuring the house person is removing trash from work areas to the loading dock/dumpster and removing trash and linen from guestrooms, cleaning carts and housekeeping closets.
• Reporting any linen shortages or other discrepancies to the appropriate house person.
• Maintaining each storage and distribution area ensuring they are clean and organized.
• Enduring the house person is distributing linen and supplies to designated areas in the hotel in accordance with established par levels in each area.
• Ensuring standards are met when delivering miscellaneous goods and supplies to guestrooms and delivering linen and supplies to guest floors.
• Ensuring that making up and delivering rollaway beds and cribs are done to standard. Maintaining cleanliness of guest corridors; sweeping and washing floors, vacuuming carpet, washing walls, dusting furniture and fixtures, cleaning elevator tracks.
• Ensuring the house person in cleaning the corridors by vacuuming, cleaning mirrors, credenzas, and elevators.
• Reporting defects in rooms. Report any maintenance issues into Alice or Hotsos system. They will direct this to Engineering to take care of and will follow up once completed.
• To carry out any other cleaning duties as specified by Housekeeping Managers.
• To report to the Housekeeping Managers any suspicious persons or situations.
• To maintain the corridors for which they are responsible each day to the highest possible standard of cleanliness and good order.
• To behave in a quiet and polite manner at all times. Whilst working with another colleague and see something is wrong, address it with them directly. If you are not comfortable speaking with them, please bring it up to the housekeeping managers.
• To ensure that doors to rooms are always kept closed with the proper sign “ATTENDANT IN ROOM” on the door handle whilst working therein.
• To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.
• Reporting to superior prior to any overtime accrual.
• Promoting a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and being comfortable responding to and carrying out specific guest needs and requests.
• Ensuring the confidentiality and security of all guestrooms.
• Performing additional duties as assigned that may be outside the normal scope of duties based on business needs.

QUALIFICATIONS:

1. Two plus years’ experience in housekeeping within a luxury resort.
2. High School Diploma or equivalent is required, Bachelor’s degree preferred.
3. Must be able to speak, read, write and understand English
4. Knowledge of hotel housekeeping operations.
5. Knowledge of housekeeping service techniques and cost controls such as labor, productivity and other expenses.
6. Requires good communication skills, both verbal and written.
7. Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
8. Ability to prepare and analyze data, figure and transcriptions prepared on and generated by computer.
9. Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook.
10. Must possess basic computer skills.
11. Budgetary analysis required.

PHYSICAL REQUIREMENTS:

Position requires walking and giving direction most of the working day; must be able to stand and exert well – paced mobility for up to 6 hours. Must be able to lift up to 15 -40 lbs on a regular and continuing basis. Must be able to bend stoop, squat and stretch to fulfil tasks. Requires grasping, writing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communication with guests, supervisors and other employees. Requires manual dexterity to use and operate all necessary equipment.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program